About Our Company

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without distractions from other verticals. Hotel Valet Parking Management and Bell Services are our only niche and provide our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

Job Description:

The Assistant Operations Manager is responsible for assisting the Operations Manager in overseeing and coordinating all activities related to the Valet operations. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.

Our Benefits:

• Competitive salary
• Immediate medical, dental and vision insurance
• Employee Assistance Program
• PTO
• 401K with company match
• Career advancement and growth opportunities

We Live Our Core Values:

• PROACTIVE - We take the initiative to anticipate results and aggressively push for the highest standards.
• APPRECIATION - We celebrate talented team members and leaders.
• ACCOUNTABILITY - We take ownership of the work and hold each other to the highest standards.
• GRACE - We develop great processes and systems that impress and make it look easy.

Duties & Responsibilities:

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest.
• Assist the Operations Manager in coordinating all activities related to valet operation.
• Recommend measures to improve performance, guest satisfaction and increase efficiency.
• Perform EPGS AND Forbes Standards training as required.
• Assist the Operations Manager perform the “Daily Huddle” at all doors during all shifts.
• Authorize and manage break schedules and other shift options as required.
• Ensure standards of professionalism and cleanliness are always maintained.
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
• Provide feedback to Operations Manager for associate performance reviews and driving evaluations.
• Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
• Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Assist Operations Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
• Coordinate with Operations Manager in preparation for peak and off-peak traffic flow.
• Prepare schedules and compile payroll data as requested by Operations Manager.
• Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements as requested by Operations Manager.
• Supervise Ramp Captains and monitor traffic patterns and valet activity to prevent injuries and guest claims.
• Assist Operations Manager with prompt investigation of claims, providing support whether denied or approved.
• Assist Operations Manager with prompt investigation of guest complaints and communicates resolution.
• Ensure timely ordering and replacement of supplies, signage, and uniforms, as requested.
• Perform all valet-related tasks, as necessary.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.

Education & Experience:

• Parking Management experience is required.
• Proven ability to manage, train and develop a team, and/or prior Ramp Captain experience
• Prior experience to lead, manage and motivate team members.
• Strong customer service skills and focus.
• Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
• Must have US Valid Driver’s License.
• Must be able to pass pre-employment background, drug screen, and MVR.

Evolution Parking and Guest Services is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.