Job description

Role Description: Health Care Specialists - Spanish Bilingual Preferred

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Health Care Specialists/Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.

Core Responsibilities:

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues

• Serve as internal resource in the clinic on insurance questions for physicians and staff

• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage

• Manage welcome visits and orientation processes for new Oak Street Health patients

• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs

• Support the clinic management team on operational activities, as needed, including scheduling and billing

• Provide exceptional customer service to create an unmatched patient experience

• Foster patient engagement through the design and execution of events, including center tours

• Other duties as assigned

What are we looking for?

We’re looking for motivated individuals with:

• A problem-solving orientation and a flexible and positive attitude

• An eagerness to help us build and refine our operating model

• Sales background preferred, but not required

• Experience with and a supportive attitude toward our patient population of older adults

• Familiarity with relevant patient population

• Community health experience preferred

• Proficient PC skills

• Bachelor’s degree preferred, or equivalent education and work experience

• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary

• US work authorization

• Someone who embodies being “Oaky”

Job Type: Full-time

Pay: $45,900.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Chicago, IL 60652: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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