The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire. Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share, please consider the opportunity below.

Hiring Salary Range: $54,627.00 - $65,816.00 Full Salary Range: $49,362.00 - $82,270.00

The Water Resources Help Desk Analyst will be responsible for troubleshooting computer problems within the Water Resources Department and performing any needed software installations and maintenance. This work includes logging and working based on requests entered into the Water Resources Information Technology helpdesk system or as delegated by the Water IT Section supervisor. Helpdesk tasks include troubleshooting and solving hardware/software issues that may arise, such as Windows errors, and other software errors, replacing or fixing faulty hardware, etc.; working with the City of Greensboro Information Technology department to solve any issues arising from network connectivity problems, network accounts, and other general support issues; delegating support requests to other Water Resources IT individuals or the City IT Department service desk when necessary; teaching users how to perform computer-related tasks as needed and where appropriate; providing cyber-security awareness and mitigation such as scanning computers for malicious software; and purchasing and installing software. The Help Desk Analyst will process lease requests for all technology items in the department requiring a lease and coordinate installations with the IT Rollout division; purchases or request the purchase of any non-leased computer-related equipment when needed such as ink, toner, cables, backup tapes, external data storage devices, etc. The successful candidate will provide cell phone support to the department's many mobile device users (cellular/smartphones, tablets, hotspots, etc) including activating and setting up new phones and tablets, transferring contacts, and assisting in support and maintenance of those devices. This position will also assist in administering and supporting the department's server systems using Windows Server and several backup systems. Support of this server may involve patching, backing up, setting user/file/folder security, installing software, and other essential server administration duties. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Minimum Qualifications:

• Associate's Degree, or higher
• Valid Driver's License
• 1-3 years of troubleshooting, computer desktop support, or "directly" related experience

• Associate's Degree or higher in information technology or related field.
• Two years or more of computer support and troubleshooting experience.
• Relevant computer certifications such as A+, NetPlus, etc.

Work Schedule: Monday-Friday: 8 am- 5 pm