Job description
Description:
- Provide Level 1 hardware and software technical support for a variety of platforms for multiple retail and hospitality customers.
- Resolve, track and document progress on all issues from service calls
- Responsible for creating and maintaining call logs in Salesforce Service Cloud
- Dispatch Field Service Technicians to provide on-site support as needed
- Managed the check-out process for onsite Field Service Technicians
- Resolve and track progress on all issues and service calls
- High school diploma or GED
- 0-2 years of customer service, call center and/or technical support experience
- Demonstrated ability to solve problems to resolution
- Excellent written and verbal communication skills
- Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus
- Ability to effectively prioritize and multi-task in a fast paced environment
- Willingness and availability to work in a 24/7/365 work environment
- Basic MS Office skills (Word, Excel, Outlook)
- Must read, write, and speak English
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