Job description
Operator Services is an integral part of the Medical Center. The Operator Services Unit is the “front door” into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center. The Hospital Operator answers both internal and external calls for the Medical Center and School of medicine, providing detailed information from everything ranging from staff listings to studies being held within the graduate schools. Operator Services also provides patient information after hours.
In addition, several emergency procedures initiated throughout the medical center are executed from within the Operator Services Unit. The nature of these procedures is comparable to those of a 911 operator in many respects (i.e. ACUTE MI, Facilities Mobilization, Bomb Threats, and Operation Triage etc.). Each of these procedures is directly linked to the welfare and safety of both patients and staff.
The Hospital Operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The telephone operator must have the analytical skills to provide assistance in a wide variety of areas relating to the various aspects of the Medical Center and School of Medicine.
In addition, several emergency procedures initiated throughout the medical center are executed from within the Operator Services Unit. The nature of these procedures is comparable to those of a 911 operator in many respects (i.e. ACUTE MI, Facilities Mobilization, Bomb Threats, and Operation Triage etc.). Each of these procedures is directly linked to the welfare and safety of both patients and staff.
The Hospital Operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The telephone operator must have the analytical skills to provide assistance in a wide variety of areas relating to the various aspects of the Medical Center and School of Medicine.
Department Description
In conjunction with UCSF Police Department, the 24-hour on-site Security Services Department of UCSF Health is responsible for monitoring Medical Center services and activities. Its primary goals are the safety and security of patients, staff, and visitors, and to ensure that UCSF Medical Center remains a safe and secure facility.
Operator Services is an integral part of the Medical Center. The Operator Services Unit is the “front door” into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center.
Operator Services is an integral part of the Medical Center. The Operator Services Unit is the “front door” into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center.
Required Qualifications
- High School graduation or equivalent.
- 1 year answering public facing telephones in high volume, critical information environment.
- Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergency response.
- Excellent verbal and interpersonal communications skills.
- Good written communication skills.
- Proficient computer skills required (Word, Excel, PowerPoint), can navigate software for documentation/training etc.
- This position requires flexibility to orient and work at all UCSF Health locations.
Preferred Qualifications
- Post-secondary education preferred
- 1 year of previous work experience in a medical facility
- 1 year of call center experience in the healthcare field
- Ability to work in a high pressure, high volume department with individuals who are in crisis.
- Fluent in a secondary language
- Medical Terminology certification or experience
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004723 BLANK AST 2
Job Category
Administrative Support
Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class
Career
Percentage
100%
Location
Mount Zion (SF)
Shift
Days, Evenings, Nights, Rotating, Weekends
Shift Length
8 Hours
Additional Shift Details
Monday - Friday, Weekends, and Variable Shifts
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