Job description

Job description

Come Join our fun Team at The Brownwood Hotel & Spa and be a part of our story! We are a luxury AAA Four Diamond Property located in The Villages, FL.

JOB SUMMARY

The Brownwood Hotel and Spa in the Villages, FL is seeking a full-time Housekeeping Houseperson to support our Room Attendants by acquiring and providing necessary supplies throughout their shifts, and assisting in cleaning and maintaining all public areas in accordance with all housekeeping procedures and standards. Uphold all safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL JOB FUNCTIONS- Houseperson

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning.
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service and vending areas, stairwells, etc.
• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
• Aid section housekeepers as needed i.e. bed boards, roll-ways, additional linen, etc.
• Fulfill guest requests and handle guest problems/complaints as they may arise to achieve customer satisfaction.
• Report any missing articles, damage or mechanical problems to the Supervisor.
• Turn in all articles left in guest rooms to the Supervisor to log in Lost and Found.
• Secure and maintains custody of equipment, keys and supplies at all times to protect and preserve hotel property.
• Perform other duties as assigned, requested or deemed necessary by management.
• Maintains a friendly, cheerful and courteous demeanor always.

SKILLS & ABILITIES

• Constantly pushing loaded supply cart from room to room.
• Carrying tote tray with replacement amenities from department to assigned floor.
• Arranging drapery and replacement linen, carrying dirty linen to laundry chute, operating vacuum.
• Communicate information, respond to questions, and provide directions and hotel services to guests, vendors, staff member and management.
• Ability to follow instructions from supervisors.
• Excellent organizational and time management skills.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Related experience preferred.

PHYSICAL ENVIORNMENT

• Prolonged periods standing and walking.
• Must be physically able to climb ladders, bend, or crawl into awkward spaces.
• Must be able to lift up to 70 pounds at a time.

The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS & PERKS

• Paid Time Off (PTO)
• Paid recognized Holidays
• Health & Wellness benefits
• Medical/Vision/Dental/401(K)
• Prescription
• HSA/FSA Options
• EAP
• Employee Discounts – Hotel, Spa & Wolfgang Puck Fine Dining
• College Tuition Benefit
• Elementary Charter School program
• The Villages Passport Discount Card
• The Villages Beyond the Stars Assistance in Time of Crisis
• Rewards and recognition programs (we appreciate all that you do).

SCHEDULE

• Holidays
• Monday to Friday
• Weekends

The Brownwood Hotel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO), Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

Job Type: Full-time

Pay: $14.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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