Job description

POSITION SUMMARY

Reporting to the Vice-President of Finance, the Information Technician Coordinator is responsible for ensuring system availability and internal customer satisfaction by maintaining network performance and security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following "Essential Duties and Responsibilities" are essential to successful performance in this position.

• Installs and configures new hardware and software; maintains inventory of hardware and software for servers and user computers.
• Monitors, tunes and maintains network performance; gathers, analyzes data and prepares reports of findings and recommendations.
• Maintain the organization's inventory by monitoring and updating current supply of materials by properly tracking all inventory into the HRIS system.
• Reviews reports and system logs of computer and peripheral equipment and takes corrective action or makes recommendations as necessary.
• Maintains network and internet security; Identifies, reviews, recommends, implements and performs ongoing administration of Firewalls, IDs, spam filters; assigns appropriate access entitlements.
• Coordinates, obtains and applies updates to software, hardware and security related patches to all operating systems in use as required.
• Documents network configuration.
• Optimizes system performance by adjusting server settings.
• Utilizes system monitoring tools to respond to application and hardware failures or degradation and performs incident management.
• Provides end user support; takes ownership of escalated trouble tickets.
• Interacts with network services staff and others to restore service and/or identify and correct core problems; recommends systems modifications to reduce user problems.
• Simulates or recreates user problems to resolve operating difficulties.
• Schedules, performs and manages regular backups to facilitate data integrity, data storage and recovery.
• Works with technology team to develop and maintain standards, procedures, methodologies and user guidelines for effective operation, access, control, backup and recovery of application servers.
• Works closely with other departments; stays abreast of developing network technologies and provides recommendations regarding the future application of such technologies and the productivity gains to be achieved.
• Follows Information Technology policies and controls to ensure data accuracy, security and legal and regulatory compliance.
• Participates in the development, maintenance and testing of the Agency's Disaster Recovery solution to ensure the continuity of business in the event of a disaster.
• Maintains and extends strong and positive relationships with internal customers.
• Incorporates Agency philosophy and mission in all aspects of job description.
• Receives feedback with commitment to on-going refinement and professional growth.
• Maintains confidentiality regarding children, families and agency operations.
• Exercises good judgment in the performance of duties and responsibilities.

SUPERVISORY RESPONSIBILITIES

The incumbent in this position has no supervisory responsibilities

EDUCATION/EXPERIENCE/CREDENTIALS

· Bachelor's in science in the field of information technology, or computer science

· Two (2) to three (3) years' experience preferred

· Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required

· Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking

· Working technical knowledge of current network and PC operating systems, hardware, protocols and standards. Working knowledge of relational database structure and design.

· Proficiency in MS Office systems

· Knowledge of technology trends and how to apply new infrastructure technologies.

· Knowledge of data privacy and laws (e.g. HIPAA) and ability to identify and resolve security, reliability and efficiency problems.

· Project management and time management skills.

· Ability to explain technical issues at appropriate levels to technical and non-technical staff throughout the Agency.

· Establish and maintain effective working relationships with others

· Communicate effectively with others both orally and in writing

· Ability to work effectively in a fast-paced changing environment

· Ability to model positive behavior and demeanor

· Excellent time management and organizational skills

· Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative

COVID-19 Vaccine Requirement

Phoenix House California is a health care provider committed to keeping our clients, staff, and community safe. In keeping with our commitment to safety, Phoenix House California requires staff (paid and unpaid) to be fully vaccinated (including booster, if eligible) against COVID-19 and show proof of vaccination to Human Resources. Individuals may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our Human Resources team.

Job Type: Full-time

Pay: $65,000.00 - $68,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sylmar, CA 91342: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have 2-3 years of experience as a Information Technology Coordinator?

Education:

• Bachelor's (Required)

Work Location: One location

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