Job description
This resource will handle support calls that come directly from employees of Snap-on. They will resolve Level 1 support issues, resolve application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.
This person must have:
- the ability to install and trouble shoot network wireless cards from multiple vendors
- the ability to understand software firewalls and configuration
- excellent communication, organization and documentation skills
- the ability to understand call queues and escalations
- knowledge of web technologies
- the ability to troubleshoot moderate PC problems
- the basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPc
- a flexible work schedule (coverage ranging between 7amCST - 9pm CST with ability to rotate late shift)
- knowledge in MS Office applications, Windows 7/10 and IE/Chrome/Firefox experience
Learn more about Snap-on:
Snap-on is rooted in the dignity of work. From our founding 100 years ago, we have been dedicated to this timeless principle. We celebrate this work, and we celebrate our customers, the makers and the fixers, who perform day in and day out to move the world forward. Snap-on continually strives to be an employer of choice and offers a Great Place to Work.
Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits, and does not tolerate, discrimination against applicants, associates or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.
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