Job description

Overview of the Role:

The Lead Medical Assistant manages and coordinates all clinical operations and staffing to ensure optimal patient care and excellent customer service.

Managerial Duties & Responsibilities:

• Responsible for ensuring excellent customer service both internally and externally
• Assesses current and future staffing needs to ensure efficient patient flow
• Ensures new hires and current staff is adequately trained to perform defined job duties
• Monitors patient volume and staff performance to identify areas for improvement and efficiency
• Ensures practice costs are maintained through effective planning
• Orders, stocks, and maintains adequate inventories of all medical and office supplies
• Track and pay clinic invoices
• Manages time reporting for staff
• Manages employee issues and resolves grievances
• Provides coverage as needed
• Resolves patient complaints
• Responsible for charges generated from patient visits and services
• Acts as a liaison between the clinic and Privia for support and administrative matters
• Follows HIPAA guidelines
• Other duties as required

Clinical Duties & Responsibilities:

• Greet and escort patients to exam room; make them feel welcome and comfortable
• Prepare patients for exams; obtain urine specimens, check vital signs, document symptoms, complaints and medications
• Ensure the patient’s demographic information is correct and updated
• Evaluate calls for emergencies and triage appropriately
• Coordinate and schedule physician’s appointments, meetings, etc.
• Assist the physician, residents and fellows with exams and procedures
• Give injections and/or teach the patient to administer injections to self
• Assistant patient with obtaining lab slips and/or referrals, scheduling procedures, prescriptions, etc.
• Educate patients on healthcare concerns & problems, office & hospital procedures, medications, testing, etc.
• Maintain a safe environment for patients and others
• Maintain patient flow
• Follow HIPAA guidelines
• Perform other duties as assigned

Interpersonal Skills & Attributes

• Knowledge of relevant medical terminology in order to communicate effectively with physicians, staff, and patients
• Knowledge of basic office procedures
• Ability to accurately enter patient data into office software
• Ability to establish and maintain effective working relationships with patients and office personnel
• Ability to anticipate and react calmly to emergent situations
• Ability to read, understand, and follow oral and written instructions
• Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Ability to handle oneself in a professional manner

Experience:

• 1+ year of experience in a clinical setting
• 1+ year of experience managing employees
• 1+ year of experience as front and/or back office Medical Assistant

Education:

• High School Diploma or Equivalent
• Medical Assistant Certification (Preferred)

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: One location

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