Job description
- Maintain Hotel Language to enhance sales and overall guest experience.
- Answers inquiries, offers suggestions, and provides descriptive literature pertaining to activities on and off property.
- Works on property with front of the house departments, maintaining a well established relationship to inform and implement guests' requests.
- Follows forecast determining arrivals of transient guests and to book and up sell dining and all amenities on property. Maintain prior call and amenity logs in a clear concise manner.
- Ensure all guest special requests and amenities are clearly noted on the guest reservation folder in the reservations system.
- Confirm all amenities and special requests have been communicated prior to guest arrival.
- Maintain amenity inventory and order supplies when needed with approval from manager.
- Handles requests from General Manager, Directors, Sales and Event Planning Managers for VIP's such as amenity gifts, property tours, etc.
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.