Job description

Medical Records Specialist

** PLEASE READ THE ENTIRE JOB POSTING**

Valley EyeCare Center (VEC) has an exciting opportunity for a Medical Records Specialist. We are a busy and robust integrated eyecare practice seeking a patient-centric, hard working, friendly, and highly motivated professional to join the Valley EyeCare family!

Who We Are....
Here at Valley EyeCare Center, we have readers, gamers, cooks, musicians, pet lovers, and every other variety of people. We have serious and silly people. We have all kinds of people but we all have one thing in common - we want to treat our patients like family.

Aside from working with an awesome team, we offer a benefits package which includes: competitive compensation, heath and dental benefits, 401K, paid time off and more!

We are looking for...

A rockstar who will be the ambassador of our practice for our patients, referring doctors, and our community.

Education and Experience:

1. High school diploma or equivalent.

2. Must be customer service oriented

Essential Skills and Abilities:

1. Strong communication and interpersonal skills.

2. Problem solver, analytical skills.

3. Personable; empathetic with patient’s needs and concerns.

4. Well-organized with attention to detail.

5. Ability to work as a team member.

JOB DESCRIPTION:

The duties include, but are not limited to:

1. Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices.

2. Initiates the medical record by creating and processing the patient care record folder.

3. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.

4. Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.

5. Delivers charts to assigned areas of the practice by following established routing procedures.

6. Keeps health care providers informed by communicating availability or unavailability of the record.

7. Maintains quality results by following practice standards.

8. Maintain thorough, accurate, and professional quality of work.

9. Maintain strict confidential for both internal (employee) and external (non-employee) patients in accordance with Valley EyeCare Center policies and HIPAA, accessing only information needed to appropriately handle the request.

10. Maintain professional boundaries with all patients, visitors, and other staff at all times.

11. Interacts harmoniously and effectively with others, focusing upon the attainment of organizational goals through a commitment to teamwork.

Professional Expectations

1. Admit mistakes openly, own our behavior, model humility

2. Keep discussions about team members positive, constructive and factual

3. Be mindful of employee confidentiality

4. Only say what you would be willing to say to someone directly

5. It is always okay and preferable to pause and reflect before reacting to a situation

Locations and Schedule

Must be available to work in Pleasanton and Livermore offices.

Monday to Friday

What you have to do...

Below is a list of soft skills. Please don't forget to attach your resume.

1. Dependability/reliability:

2. Integrity:

3. Respect/kindness:

4. Teamwork:

5. Customer focus:

Good luck!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
All patients and team members are wearing masks.

Education:

• High school or equivalent (Required)

Experience:

• Medical Records: 1 year (Preferred)

Work Location: In person

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