Posting Number: 0000915
Reports to: Mendel Center Operations Manager
Department: Mendel Center
Classification: Classified/Support
Full or Part-time: Part Time

Job Summary:
Coordinates activities related to box office and front of house operations, production support, and special event planning. Ensures superior customer service at all points of patron contact and works closely with Visual & Performing Arts team members to contribute to meeting revenue goals. Manages, assigns, reviews, and participates in the work of the box office staff.

Essential Functions:
1. Manages box office and online ticket operations, including event management in ticketing systems, special ticket request fulfillment, and generation of reports and lists.2. Trains, schedules, and supports the Box Office staff; works box office shifts as needed; serves as first point of escalation for patron requests and concerns; manages payroll for Box Office staff.3. Serves as a member of the day-of-show management team, providing support for Box Office, Front of House, and artist assistance activities; serves as Front of House or Back of House manager as needed.4. Oversees direct, pre-sales, and group sales with regard to the handling of money or processing of credit card payments.5. Manages, updates, and ensure the functionality of The Mendel Center website.6. Recommends and implements policies and procedures that support high levels of patron service and operational efficiency.7. Processes vendor payables and related documentation.8. Creates and distributes weekly, monthly, and other periodic reports on business and accounting system compliance, aging reports, sales, rentals, and other revenue-generating activities.9. Works closely with the Mendel Center Operations Manager to assist with membership cultivation, fundraising development, group sales management and other responsibilities as needed.10. Tracks and maintains inventory of concessions and box office supplies.11. Plans, coordinates, and staffs Mendel Center presence at trade shows and special events.12. Participates in the recruitment, training, management, and scheduling of the 100+ member Mainstage volunteer corps for events and projects; serves as a volunteer database administrator.

Other Duties:
1. Performs other duties as assigned.

Accountabilities:
Under the general supervision of the Mendel Center Operations Manager, the Box Office Coordinator is responsible for delivering exceptional customer service and support to patrons, donors, clients, visiting artists, and sponsors. Through the oversight of the Box Office and participation in venue rentals, fundraising, group sales, and advertising sales, the Box Office Coordinator supports revenue generation for the department.

Job Specifications:
Associates degree required. One to three years of experience in a retail, hospitality, or customer service field required. Event management, performing arts management, or group sales/fundraising experience, preferred. Requires strong customer services skills, attention to detail, written, verbal, analytical, organizational, and interpersonal skills. Proficient in MS Office Suite. Work is fast paced, with multiplicity of details and requires a flexible daily and weekly schedule. Must be available to work variable schedule, including extended work days, evenings, and weekends.

Grade:
Salary Range:

Special Instructions to Applicants:
Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. Once a sufficient number of qualified applications have been received and sufficient diversity of applicants achieved, those applicants will be passed along to the search committee. Once the search committee has determined which applicants they would like to interview, those applicants will be contacted. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at hr@lakemichigancollege.edu.

Official transcripts required upon hire.

Virtual Campus tour:
https://www.youtube.com/watch?v=NMxd91KXcGs

Open Date: 04/07/2023
Closing Date:

To apply, visit https://lmc.simplehire.com/postings/4490

About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan. We have three campuses -two of which are located ten minutes from our namesakes breathtaking shoreline.

Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our regions future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve.

Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the colleges facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.

Living in Southwest Michigan
Southwest Michigan attracts millions of tourists who come for our beaches, wineries, and nationally acclaimed golf courses. But many who visit, choose to stay for our great schools, low cost of living, and high quality of life.

LMCs main campus is nestled in a watery and wooded wildlife sanctuary, yet its less than a half-days drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis.

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