With over 7,000 properties in 10 states and 1,000 employees, VTrips is committed to service excellence for each guest and homeowner by recognizing talent and empowering growth.

Our Hilton Head office, located just minutes from the beach, is growing in order to help our guests create lifelong memories during their vacations. Offering excellent perks and benefits, including 3 weeks of paid time off and paid birthdays, VTrips knows that passionate employees are the key to our industry-leading success.

Our mission is simple, and it’s one we live by every day: Through innovation and a passion for service, VTrips creates unique experiences by cultivating local relationships with owners, guests, our communities, and each other.

The Operations Specialist will support the Guest Services and Property Care departments, and is an ideal role for a flexible team player who has a passion for service and enjoys when no two days are the same.

Essential Functions

• Communicate with guests and homeowners, provide property and area information, and resolve concerns
• Review and update property notes and folios
• Create and modify reservations, provide price quotes, and process payments
• Create work orders and ensure timely completion
• Troubleshoot customer service and maintenance issues
• Prepare check-in packets
• Inspect properties for cleanliness and condition, ensuring they are ready for guests by check-in time
• Report any property issues and update property statuses in company software
• Perform light maintenance tasks, including changing lightbulbs and air filters
• Assist with property and office inventory
• Maintain a safe, clean, and organized work area
• Perform other duties as needed or assigned

Benefits Include

• Medical, dental, and vision insurance for employees and their dependents
• Company-paid life insurance and short-term disability
• Long-term disability insurance, pet insurance, and legal assistance available
• Health savings account (HSA) and flexible spending account (FSA) available
• 3 weeks of annual paid time off with accruals beginning on Day 1
• Paid sick time
• Paid holidays – including your birthday
• Travel discounts for employees and their friends and family

• At least two (2) years of work experience in customer service or operations required, preferably in the hospitality or property management industries
• Strong organizational, communication, and time management skills
• Basic working knowledge of Microsoft Office applications
• Ability to reliably commute to and from work
• Ability to work a variable schedule including weekends and holidays
• Must pass a background check prior to hire

Physical, Mental, and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting –50% Walking/Standing – 50%. Required to stoop, bend, stretch, twist, reach, and ascend/descend staircases. Regularly lift up to 25 lbs. and occasionally up to 50 lbs.
• A combination of indoor and outdoor work, with exposure to outdoor elements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation or any other characteristic protected by law in the recruitment, selection, placement, training, compensation and promotion of our employees.

E-Verify and Right to Work Statement

U.S. immigration laws protects legally authorized workers from discrimination based on their citizenship status and national origin. VTrips participates in E-Verify and after the acceptance of a job offer, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.