Job description
Job Overview
Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are growing rapidly and with a lot of opportunities for growth. Our culture is driven with an approach to patient-centric care, we enable patients to take back their lives. We have openings in Utah, Colorado, and Arizona.
Serenity is hiring Patient Care Advocates for our Biltmore office. The primary responsibility for our PCAs is to connect with our patients and provide them with compassion, understanding and accurate information on the various treatment options available. An ideal candidate will connect our patients to treatments they need to take back their lives and will thrive in a positive, results-driven environment. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.
What We Offer to You
- Competitive pay - $18 an hour
- Paid time off
- Medical, Dental, Vision insurance
- Flexible spending account
- Life insurance
- 401k
- 10 Major Holidays Off
- Full Training in the Serenity style of Healthcare
- Open and friendly, professional office environment.
What You’ll Do
- Connect, and provide a friendly, responsive experience to patients.
- Educate every patient on the treatment options we have
- Foster a positive and encouraging environment for patients and peers.
- Be the go-between for patients and provider communications in the office.
- Record patient assessment data into our Electronic Health Records system.
- Consult with patients to gather pertinent information regarding current symptoms, mental health status and medication history.
- Opportunity to work closely with our providers.
What We are Looking For
- No healthcare, psychology, or social work experience is preferred.
- At least one year of goal-oriented customer service experience using interactive communication skills, such as sales, marketing or educating.
- Experience with confidently resolving common patient or customer concerns.
- Passion for helping others.
- A quick learner who is comfortable in an innovative environment.
- Self-driven and motivated.
- The office is open from 6:00 am - 8:00 pm, Monday to Friday, and 7:00 am - 7:00 pm on Saturday with various full-time shifts available.
- Customer service skills preferred.
Who We Are
Serenity offers innovative treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, OCD and more. We have helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today.
We bring passion for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
Trigger Warning:
Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
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