Organizational Description

The Community Health Center Network (CHCN), sister organization to the Alameda Health Consortium, is made up of the eight federally qualified community health centers in Alameda County. CHCN functions as the managed care MSO for our health centers, contracting with the Alameda Alliance for Health and Anthem Blue Cross. In order to help our health centers meet their missions of providing the best possible care to their communities, we also provide a broad range of training, technical assistance, quality improvement, information technology, and data analytic services.

Position Title: Outpatient UM Nurse

Department: Care Management (UM)

Reports To: Outpatient UM Supervisor

Classification: Non-Exempt

Status: Full-Time Regular

Salary Range: $43.80 to $58.07 hourly

Candidate must be willing to have primary residence in California. For licensing and tax purposes, we are unable to hire candidates residing outside of the state of California starting on the date of hire.

POSITION SUMMARY

The purpose of the Outpatient UM Nurse is to provide patients, physicians and CHCN partner clinics with strong clinical support related to the review and approval of medical service authorization requests. The position supports CHCN goals to ensure the appropriate utilization of the organizations’ resources. This position will identify, screen, coordinate and process authorization requests covering the entire spectrum of medical services. The Nurse will use best clinical judgment to make determinations of coverage and medical necessity for requested services. This position supports CHCN’s Medical Directors with case review prep including medical review criteria for PA determinations that require M.D. intervention. The Outpatient UM Nurse interacts with other UM team members to support departmental efforts and goals.

ESSENTIAL POSITION RESULTS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may perform other duties as assigned.

• Responsible for providing timely referral determination by accurate application of medical review criteria including, MCG (Milliman Care Guidelines).

• Appropriate and timely identification of referral requests requiring Medical Director review.

• Appropriate member and provider “Notice of Action” language selection for all UM determinations.

• Appropriate selection of preferred and contracted providers, when possible, within CHCN’s network.

• Proper identification of member eligibility and health plan benefits.

• Responsible for maintaining turn-around-time requirements (TAT) according to ICE standards.

• Responsible for working closely with supervisor/lead to address issues and delays that impact TAT compliance.

• Continuous monitoring of pended documents for final determination.

• Responsible for working directly with Medical Director’s to review and properly address such cases as possible CCS, high dollar requests, and health plan overturns.

• Responsible for attending internal and external meetings and trainings as requested. Work directly with the Health Plans, Providers, CCS, and Medical Directors to facilitate the delivery of quality care and services to members and CHCN clinics.

• Responsible for maintaining job performance standards as defined by CHCN.

• Responsible for improved customer service and telephone communications with all callers, both internal and external.

• Attend all mandatory customer service and ethics training.

• Maintain and keep in total confidence, all files, documents and records that pertain to the operation of business.

• All other job related duties as it relates to the job function or as delegated by the management team.

HIPAA Designated Access

“For the purposes of the job duties of this position, the person in this position requires access only to the following HIPAA protected information data sets”

1. MSO Membership

2. MSO Claims

3. MSO Referral/Auth.

4. MSO Capitation

5. Data Warehouse

6. Chart Audit/QI

7. Disease Registry

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS

Essential Requirements

• 3-5 years acute care-experience

• Two years managed care experience in Care Management

• Computer skills: EZ-CAP, Word and Excel required

• Experience in varied health care delivery settings desirable

• Ability to lead teams and build effective working relationships

• Self-motivated and self-managed person with the desire to learn and the ability to work well with others as a team

• Ability to prioritize and manage multiple projects and maintain deadlines at all levels

• Knowledge and application of English grammar including composition, editing and proofreading skills

• Ability to display a courteous, patient, and helpful attitude toward co-workers at CHCN organization

• Experience as a lead or senior UM coordinator or equivalent

• Analytical and problem resolution skills

• Knowledge of basic medical terminology.

• Understanding of community health centers and safety net providers

• Must foster a “Can-Do” attitude

CERTIFICATES AND/OR LICENSES

Current and Unrestricted California RN

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to an inside environment.

The Community Health Center Network is an Equal Opportunity Employer.