Outreach Manager
Full Time
Baltimore, MD 21201
$52,312 - $68,005 a year
Posted 1 day ago
Job description
Salary
$52,312.00 - $68,005.00 Annually
Location
Baltimore, MD 21201
Job Type
Full-Time
Job Number
2023-00423
Division
Administrative Services
Opening Date
05/16/2023
Description
The Enoch Pratt Free Library has a great opportunity for a Telehealth Community Outreach Manager for a 24-month telehealth initiative with Baltimore City Health Department and the University of Maryland Medical System. The ideal candidate will provide coordination and support the promotion of telehealth access and care across Baltimore.
The Enoch Pratt Free Library is the front door for community services, supporting residents with access to the tools and knowledge needed to achieve their goals. This telehealth pilot program will strive to address the health needs of library patrons through on-demand clinical support, expert advice and tools to self-manage chronic conditions by providing low-barrier access to clinical consultation.
Summary of Duties
The summary of duties listed below is not exhaustive. Additional duties are dependent upon the needs of the hiring division.
The Telehealth Community Outreach Manager will:
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Develop and coordinate innovative telehealth outreach activities for the library and partners to external communities. -
Establish and cultivate partnerships with area cultural, recreational, educational, service and civic organizations to connect them to telehealth resources opportunities at Pratt.
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Facilitate the extension of telehealth and library resources, including the skills and expertise of staff, throughout the city, with a priority of reaching communities and populations experiencing barriers to technology and connectivity.
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Travel to Pratt and Health Department locations to support telehealth outreach and community engagement events and opportunities.
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Communicate effectively on project goals and requirements with all internal and external project participants.
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Assist with the development and implementation of educational sessions and programs.
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Attend community events, meetings, etc. to promote telehealth services.
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Maintain updates on telehealth with colleagues in IT, Marketing, etc.
Minimum Qualifications
Basic Requirements:
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Bachelor’s degree preferred.
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Three years of in-person customer service experience or a combination of other appropriate experience and knowledge.
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Minimum two years of leadership experience.
Required Knowledge, Skills and Abilities
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Experience providing excellent customer service to a broad range of customers in an urban environment.
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Ability to establish and maintain effective working relationships with staff at all levels.
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Strong communication skills - oral, written, and interpersonal.
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Flexible, energetic, and collaborative nature.
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Thorough knowledge and skills with operating contemporary computer equipment, hardware, and software, including working in an online and cloud environment. Ability and willingness to learn about and use new and specialized technology and software.
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Ability to assess, organize, and resolve training needs.
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Ability to explain complex technical procedures to staff and public with patience, thoroughness, and support.
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Ability to exercise initiative and independent judgment.
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Ability to organize, manage and motivate others.
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Experience with public speaking.
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The ideal candidate will align with the mission of the library including our Diversity, Equity, and Inclusion statements, found here, and will model these ideals in their daily work.
Supplemental Information
Drug and Alcohol Testing
Those under final consideration for appointment may be required to submit to drug and alcohol testing.
Position of Trust
Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.
LEAVE BENEFITS (Full-time Permanent Employees Only)
Sick Leave
Employees accrue sick leave if in pay status at any time during the payroll period containing the employee's monthly anniversary date. Employees are credited with 1 day of sick leave for each completed full month of active service.
Vacation Leave
Employees accrue vacation leave based upon classification grade.
Employees earn vacation leave for each completed month of active service according to the below schedule. Unused vacation leave may be carried over to the next year, subject to limits determined by union (unrepresented) affiliation.
Earned Vacation
Classification Grade
Days per Year
69-71
12
72-75
15
77 and Above
20
Personal Leave
Employees are front-loaded 3 or 4 personal leave days as determined by union (unrepresented) affiliation.
HEALTH BENEFITS (Full-time Employees Only)
New employees have
45 days from date of hire to enroll into the Baltimore City group medical, prescription drug, dental, vision, optional life & AD&D and FSA (health and dependent) plans. Failure to enroll within this timeframe will forfeit benefit eligibility until the next open enrollment period. (Qualified life events may permit exceptions).
Medical Insurance
Employees may select from a selection of medical plans. Employees and the City of Baltimore share the cost for medical coverage monthly premiums. Medical coverage is effective on the first day of the month following completion of 30 days of service.
Prescription Drug
Prescription Drug coverage allows members to receive a 30-day supply at a local participating pharmacy or a 90-day supply at mail order. In either case the employee will pay a co-pay at the time of service. Prescription drug coverage is effective on the first day of the month following completion of 30 days of service.
Dental Insurance
The City offers two dental plans through Delta Dental. The Delta Dental USA (DHMO) is provided at no cost to benefits eligible employees. Covered services are available with a small co-payment when using in-networks dentists. A Dental buy-up option (DPPO) is also available under the Delta Dental Plan. The premium for the dental buy-up (DPPO) shared by the City of Baltimore and the employee. Dental coverage is effective on the first day of the month following completion of 30 days of service.
Vision Coverage
Vision coverage is available at no cost to benefit-eligible employees. Coverage includes an eye exam and one pair of eye glasses/contact lenses every two years. Vision coverage is effective on the first of the month following completion of 30 days of service.
Additional Life & AD&D
Additional Term Life and Accidental Death and Dismemberment (AD&D) coverage is available to benefit-eligible employees and is paid completely by the employee. Coverage is effective on the first pay date of premium deduction (if actively at work).
Basic Life & AD&D
Basic Term Life and Accidental Death and Dismemberment (AD&D) coverage is provided at no cost to benefit-eligible employees. Coverage is effective following completion of one year of service.
Flexible Spending Accounts
The City offers two Flexible Spending Account Plans (FSA), Health Care FSA and Dependent Care FSA. Employees may save pre-tax dollars for reimbursement of eligible health care and dependent care expenses incurred. The Health Care FSA includes a debit card program for eligible medical expenses. The FSA plans are administered by Vantagen, LLC. Payroll deductions begin within two pay periods of employment.
Additional Benefits Information
Additional information about the benefits provided to employees by the City of Baltimore can be found on the City's enrollment website: https://www.baltimorecity.essbenefits.com/essenroll.asp. To access the website you will need to log into with your SSN and your 4-digit PIN (which is your 2-digit month and 2-digit date of birth), example, if your birthday was January 17, your PIN would be 0117.
Employee Assistance Plan (EAP)
Employees experiencing personal problems that may be affecting their job performance and quality of life may utilize the confidential Employee Assistance Program (EAP). Through counseling and referral services, the EAP offers an opportunity to make positive changes in life which can reflect positively on work performance and improve their quality of life. Services are FREE to city employees.
RETIREMENT PLANS
All full-time employees are required to enroll into one of two retirement systems. Which retirement system you are required to enroll into is based upon your job classification and job description. Some part-time employees are required to enroll into the Maryland State Retirement System.
Maryland State Retirement - requires a mandatory 7% deduction of salary before taxes and employees are considered vested after 10 years. For more information, visit their website at: www.sra.state.md.us
Baltimore City Retirement – currently requires a 3% deduction of salary before taxes. Employees are vested after 11 years. For more information, visit their website at: www.bcers.org
OTHER BENEFITS
Municipal Employee Credit Union (MECU)
Baltimore City employees and their family may join Municipal Employee Credit Union (MECU) to utilize various financial services offered immediately upon hire.
Direct Deposit
Employees may elect to have their pay deposited directly into their bank or credit union accounts at any time throughout employment. Once in effect a deposit advice is produced for each pay period.
Holidays
New Year's Day Martin Luther King Jr's Birthday
President's Day Good Friday
President's Day Good Friday
Memorial Day Independence Day
Labor Day Veterans Day
Thanksgiving Day Christmas Day
Receiving this information is not a guarantee of future or continued employment or benefits. Baltimore City Government reserves the right to terminate or change any plan at any time.
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