Job Summary:

• Responsible for greeting guests as they enter the hotel. Strong ambassador for Bradford House in all interactions with guests – hotel and restaurant.

Essential Job Functions

• Maintain a neat, organized front-of-house environment
• Maintain basic knowledge of the food & beverage menus to be able to answer guest questions as they arise.
• Rotate seating between different sections to ensure even workloads for waitstaff. Assign sections at the beginning of each shift.
• Call to confirm next shift (and further if requested) reservations, and arrange seating chart to maximize table turns and revenue.
• When seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff.
• Manage the flow of guests into the Restaurant, Patisserie, Bar & Porch areas, provide accurate wait times if appropriate.
• Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact.
• Ensure that you are using the guests’ name at all times, once known.
• Answer multiple phone lines to book brunch and dinner reservations and answer general restaurant questions.
• Seat guests in our reservation system, maintain status of tables, updating when tables need bussed or ready for next party.
• Assist with opening/closing tasks, side work, help clear tables and reset, when able to step away from host stand.
• Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.
• Maintain complete knowledge at all times to anticipate guest inquiries promptly:

o all restaurant hours of operation, daily specials, etc

o daily house count, expected arrivals, expected departures, etc

o scheduled house events, banquets, etc

o the area around the hotel, what is available for local entertainment, etc

• Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction.
• Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property.
• Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.
• Maintain and promote a positive and cooperative work relationship with communication between all departments.
• Communicate pertinent guest information or complaints to designated departments.
• Inspect/Walk the public areas and grounds for cleanliness. Ensure consistent quality.
• Maintain and promote a positive and cooperative work relationship with all hotel departments.
• Perform all duties according to safety procedures, including the use of PPE.
• Follow all procedures and policies set forth by the company, and department.

Essential Core Skills and Competencies

• Requires ability to take written and verbal direction in English and speak English clearly.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
• Good listening skills, with the ability to respond quickly to needs and requests.
• Exceptional organizational skills with the ability to balance and prioritize work.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.
• Highly motivated and detail-oriented self-starter.
• Able to perform routine work or the same task over and over again.
• Able to communicate effectively with guest, team members and management in English.
• Ability to understand and comply with proper cleaning techniques.
• Ability to take direction and follow instructions.
• Ability to work effectively as an independent contributor, and as a part of a collaborative team.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Consistently at work and on time.

Supervisory Responsibilities

• None

Work Environment

• Most work is performed indoors. Occasionally service is required to outdoor seating area.
• Frequent use of office equipment such as iPads, TVs, computers, and phones.
• Fast-paced, with high levels of interactions with guest, associates, and managers.

Physical Demands:

• Ability to go up and down stairs often during shift, sometimes with large, heavy items.
• Requires regular listening and hearing ability and visual acuity.
• Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.
• Requires ability to work in a standing position for long periods of time
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours and Location:

• Work is any time during operational hours to include morning, nights, weekends, and holidays.
• One Location – Bradford House

Education and Experience:

• 1+ years of prior restaurant experience or customer service experience.
• High School diploma or equivalent.
• Familiarity with hospitality industry.

Other Eligibility Qualifications:

• Legally eligible to work in the United States.
• Strong computer skills.
• Able to read and speak the English language well.
• Able to pass a background check and pre-employment drug screening.
• Reliable transportation.

Pay:

• $9.50 per hour

Hours:

• Sat &Sun approx 7:30a-1:30p. Sometimes later if events start after Brunch.

Employee Discounts:

• Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.
• Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.

Available shifts and compensation: Available shifts on Sundays and Saturdays. Compensation is $9.50/hour.

About Bradford House: Beckoning the sojourners, adventurers and soul seekers, Bradford House is a 36-room, independent boutique hotel housed within a meticulously rehabilitated historic residence and a newly constructed modern addition in the heart of Oklahoma City. Featuring a full-service cocktail bar, cozy café and more, we invite you to join our team! Learn more about us at www.bradfordhouseokc.com.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.