Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assists with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

If you are dynamic and engaging, you can provide educational support to Guest Registration department and help to uphold Hawai‘i Pacific Health’s administrative and fiscal management excellence. As the Patient Access Training Specialist, you will be responsible for the training of entry level staff in programs associated with Revenue Cycle related front-end functions such as scheduling, registration, charge capture and payment posting. The scope of this training includes process, policies, procedures and systems (such as EPIC). We are looking for someone detail-oriented, with excellent communication skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: Associate of Art’s degree or certificate in Business Administration/Business systems, Instructional/Curriculum Design, Management, or related field and/or equivalent combination of education, training and experience. Two (2) years experience in patient access, clinic administration, revenue cycle or training. Previous experience and knowledge in needs analysis, instructional design and development, adult learning principals, training programs desired.

Preferred Qualifications: Health Care Financial Management Association CMPA certification or Instructional Design certification. Knowledge of EPIC Enterprise Suite system applications, including Cadence, Prelude and Resolute. Knowledge of patient accounting processes: registration, charge capture, billing, collections, etc.