Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Services Supervisor today with St. David's Medical Center.

Benefits

St. David's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Patient Services Supervisor. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Supervises food service supervisors and employees in the daily operations of patient meal preparation, catering, and utility services.

1. Directs patient dining and utility personnel in the production and service of patient meals according to the forecasted menu. Plans and executes services for requested catering. Directs the utility staff in the daily operations of the dish room, and department cleaning.

• Direct daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines
• Provides input into the hiring of new employees and interviews with manager input.
• Assists Supervisors with orientation of new employees, in-service education, and ongoing training for all employees in area of responsibility.
• Counsels and evaluates assigned personnel on an ongoing timely basis.
• Reviews monthly work schedules prepared by Supervisors while maintaining the master scheduled positions and FTE’s. Supports supervisors responsible for finding coverage for staffing shortages and PTO relief.
• Direct daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines
• Conducts regular patient rounding to improve customer satisfaction and provide service recovery.
• Reviews employee Kronos times for accuracy, tardiness, and absenteeism on a weekly basis.
• Monitors overtime and can effectively justify overtime hours if approved.
• Oversees persons responsible for nourishment room stocking.

2. Serves patients to meet optimum satisfaction while adhering to all HCA and budget guidelines. Assures patient meal service begins on time with high quality foods and service to meet or exceed the patients’ expectations.

• Ensures Supervisors conduct line-up meetings with production and Room Service staff to assure consistency of food quality, portioning, and to anticipate potential concerns during meal service.
• Insure patient late tray services are conducted appropriately.
• Conserves on utilization of disposable items and reduces china/flatware cost through proper handling and storage.
• Achieves optimum utilization of staffing to ensure high productivity and smooth operation of patient dining/utility services. Stays within budgeted labor allowances.
• Inspects equipment to insure proper operation, cleaning and preventive maintenance.

3. Ensures that quality assurance, safety, and security measures are followed.

• Monitors QA/QC activities, ensuring that program objectives are met, and submits all QA/QC information to Operations Manager at monthly designated times.
• Reports equipment problems to Management & follows-up as needed.
• Observes that employee utilize safe techniques in the performance of tasks i.e., proper lifting, food handling, proper uniform and shoes, cut resistant gloves, slip/trip/fall prevention. d) Perform audits and prepare reports.

4. Communicates and cooperates with all staff to achieve facility & departmental goals and quality services.

• Communicates update of daily activities with supervisors and management.
• Maintains rapport with staff members and nursing service. c) Provides input into ways to improve/enhance departmental efficiency and morale.

What qualifications you will need:

• Registered Food Service Manager (RFSM) must be obtained within 7 days of employment start date
• High School Graduate / GED

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

St. David’s Medical Center is a full-service hospital located in central Austin, Texas. This 300+ bed facility features a 24-hour emergency department, the region’s largest Neonatal Intensive Care Unit (NICU), and the internationally-renowned Texas Cardiac Arrhythmia Institute and St. David’s Neuroscience & Spine Institute. The full scope of services provided at St. David’s Medical Center includes cancer care, heart and vascular care, imaging services, joint replacement and orthopedics, women’s services, complex surgical services, and a Bariatric Surgery Center. The facility is home to a 60+ bed rehabilitation hospital providing both inpatient and outpatient comprehensive care.

St. David’s Medical Center is part of St. David’s HealthCare, which is one of the largest healthcare systems in Texas and the third-largest employer in the Austin area. St. David’s HealthCare was formed through a unique partnership between HCA Healthcare and two local non-profits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Services Supervisor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.