Job description

Pediatric Telephone Triage Nurse Job Description
General Summary:
The telephone triage nurse will provide triage and advice services to callers by conducting patient assessments in accordance to policy while using approved support tools and guidelines from Schmitt and Thompson. The nurse will educate the caller on the seriousness of the symptoms and direct the caller with the correct disposition to be delivered at the patient’s home or in a more appropriate clinical setting.
Duties and Responsibilities:
-Function independently utilizing the nursing process
-Function in accordance with the authority and scope of Practice of the State Board of Nursing and the Nurse Practice Act in the state from which the patient/caller is calling, or Compact State.
-Ability to prioritize and perform effectively under stress
-Ability to identify urgent patients based on patient complaint and take those calls promptly
-Use approved Schmitt and Thompson protocols/guidelines for all calls
-Use sound professional judgment and clinical decision-making skills
-Respond to calls in a professional and timely manner
-Assess the caller’s needs, determine the seriousness and extent of patient’s condition, and direct care in accordance to the approved Schmitt and Thompson guidelines
-Ensure that care advice is given and documented for ALL patients, including call back advice
-Document all applicable patient information from the encounter and ensure information is placed in Anytime After Hours
Qualifications, Licensure, & Working Conditions:
-Registered Nurse with a current, unrestricted compact nursing license with the ability to obtain licensure in other states as needed per client contracts
-It is the nurse’s responsibility to notify the company immediately if there is a change in licensure status. If a license should expire, the nurse will no longer be eligible to function in the capacity of a triage nurse until current licensure is obtained and verified. Failure to maintain a current license may result in termination.
-At least 5 years of nursing experience; ER, pediatrics or telephone triage experience preferred
-Home office environment in a private area to comply with HIPAA regulations-Computer with the ability to have HIPAA compliant, secure connection database software program-High speed internet, no dial up-Personal telephone-Ability to work nights, weekends, and holidays as discussed with the manager to include a minimum of 96 hours per month between the hours of 11p-7a (24 hours per week) to include every other Saturday, Sunday every other weekend, along with 16 hours of major holiday time per year, and 12 hours of minor holiday per year.-Major holidays are as follows: New Year’s Eve, New Year’s Day, Thanksgiving Day, Christmas Eve, Christmas Day
-Minor holidays include Memorial Day, 4th of July, Black Friday, and Labor Day
-Proof of current professional liability insurance

Job Types: Full-time, Part-time, Contract

Salary: $14.00 - $44.07 per hour

Medical specialties:

• Pediatrics

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Differential pay

Experience:

• Nursing: 4 years (Required)
• Phone triage: 1 year (Preferred)
• pediatric: 2 years (Required)

License/Certification:

• Compact State Nurse License (Required)

Work Location: Remote

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