Job description
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Job Title: Principal Solution Consultant
Department & Team: NA Enterprise Sales Solution Consulting
Department & Team: NA Enterprise Sales Solution Consulting
Summary: The Principal Solution Consultant is part of customer centric field (sales) team that develops identified business opportunities. The principal Solution Consultant drives business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys solutions.
Key Responsibilities
A Principal Solution Consultant is responsible for demonstrating the value and defining the impact a customer can realize with Genesys solutions. The Principal Solution Consultant acts as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision. You will work with all levels of customer organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders including C-level decision-makers.
A Principal Solution Consultant is responsible for demonstrating the value and defining the impact a customer can realize with Genesys solutions. The Principal Solution Consultant acts as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision. You will work with all levels of customer organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders including C-level decision-makers.
Responsibilities / Job Duties
In this role, the primary responsibilities will include (but are not limited to):
In this role, the primary responsibilities will include (but are not limited to):
Customer Facing Responsibilities
- Meeting with our prospective customers, developing a deep understanding of their current environment, key business challenges and goals, and helping them envision the benefits that can be realized with Genesys.
- Effectively communicates Genesys strategic vision and unique capabilities to customers, connecting them to the customers’ business and shares a compelling plan on how Genesys can help solve the customers business challenges.
- Critically evaluates customer requirements, responds to RFx’s, and ultimately work towards winning over prospective customers by showcasing Genesys unique value in the context of their business and technical needs.
- Builds and maintains strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors – ensuring customer satisfaction and broader adoption, consumption of the Genesys offer.
Internal responsibilities
- Take constant action to maintain the appropriate level of knowledge (participate in all appropriate product, sales, and procedural trainings and certifications)
- Providing an open and continuous knowledge transfer to both customer centric team
- Demonstrating the art-of-the possible in the Genesys Solution that closely matches the future state customer experience vision of the stakeholders the candidate works with.
- Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to service delivery.
Required Qualifications
- Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications
- Strong understanding and experience of CX industry as it relates to contact centers, digital, online and platforms.
- Demonstrate excellent knowledge in CX transformation practices and models
- BS or BA degree or equivalent work-related work experience
- Strong ability to build relationships at all levels, internally and externally
- Approaches problems with a solution mindset and out of the box thinking
- Strong presentation skills – be credible and inspiring in front of all levels of management, including an executive audience using storytelling and communicating value
- Strong business acumen - including business benefit calculations
- Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment
- Positive attitude and high willingness to learn
- Ability to travel up to 50%
- Be able to work independently & as part of a team in a fast pace, rapid change environment
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$102,050.00 - $211,950.00
Benefits:
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Medical, Dental, and Vision Insurance.
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Telehealth coverage
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Flexible work schedules and work from home opportunities
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Development and career growth opportunities
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Open Time Off in addition to 10 paid holidays
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401(k) matching program
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Adoption Assistance
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Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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