MarshBerry is growing! We are seeking a Program Specialist to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.

Job Details

Position Summary:

MarshBerry is currently seeking a Program Specialist for our Beachwood, OH office. The Program Specialist will own the member benefits experience within the Growth Advisory Team and collaborate with other teams across MarshBerry to facilitate and enhance the delivery of services and membership benefits. The Program Specialist will also provide support to internal and external clients and anticipate, recommend, and execute projects within the Growth Advisory Team.

Responsibilities:

• Support and administer program benefits, including educational webinars, benchmarking reports, and continuing education services.
• Manage the sales cycle and delivery of services to non-MarshBerry Connect members.
• Monitor the administrative teams’ execution of membership materials to encourage standardization of the Growth Advisory value proposition delivery.
• Collaborate with various internal teams to assist with membership event preparation and on-site support including preparing meeting materials and developing and distributing communications and contracts to members and attendees.
• Create templates and schedules to streamline meeting preparation and encourage standardization.
• Collaborate with administrative teams to communicate new membership procedures as needed.
• Support membership initiatives, including new client onboarding, acting as a client liaison, billing, and record-keeping.
• Effectively oversee progress on multiple ongoing projects simultaneously.
• Maintain and enhance efficiency in processes and procedures.
• Understand program specifications and provide recommendations for meeting them and monitoring progress.
• Other special projects, tasks, or duties as assigned.

Selection Criteria

Education & Experience:

• High School diploma required, associates or bachelor’s degree preferred. Equivalent experience will be considered.
• Three to five years plus experience in an administrative, project coordination, or event coordination role. Program management, project management, quality control, customer service, or similar experience required. Experience within professional services or financial services is a plus.
• Proficient with technology; Microsoft Word, Outlook, Excel, and PowerPoint. Advanced knowledge of Microsoft Office especially Excel and PowerPoint is strongly preferred. Knowledge of Salesforce is a plus.

Other:

• Strong analytical and problem-solving skills; ability to identify and resolve issues in a timely manner.
• Strong written and verbal communication skills.
• Outstanding customer service skills; an enthusiastic professional able to build relationships with co-workers and clients.
• Ability to adjust to changes in priorities and expectations.
• Possesses exceptional organizational skills; uses systematic methods to perform work and creativity to recommend or create new work methods or procedures.

Working at MarshBerry

Who We Are:

MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.

What We Do:

MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the insurance industry for providing innovative and customized solutions to our clients. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline help them reach their strategic goals.

To learn more about MarshBerry, visit www.marshberry.com.

We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.