Remote RCM Billing Account Manager

DrCatalyst, a Nexus HR Company

RCM Billing Account Managers are responsible for overseeing billing and RCM accounts and the team members that work them. They are responsible for reporting back on these accounts to the RCM Manager. They must communicate clearly and effectively with clients, team members, and coworkers.

Responsibilities:

• Communicate with clients to answer all questions, inquiries and messages within 1 business day
• Meet or communicate on a regular basis with client
• Create monthly reports to share with clients
• Management of the team members assigned to accounts
• Oversee the entire RCM billing process to ensure all tasks are completed timely and accurately
• Communicate with either the client or team any needs, concerns, common denials, coding corrections, etc
• Create proactive processes and software setup to streamline the billing process
• Create an positive team environment with an open communication culture
• Set clear goals for team members
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide training and coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Notify management and create transition plans for any change in team member assignments
• Assess new clients/projects, create a kick-off plan and get approval from RCM Managers

Minimum qualifications:

• High School Diploma/GED required
• Must have at 5 years of previous experience with RCM medical billing
• Knowledge of medical terminology: ICD-10, and CPT codes, as well as deductibles, co-insurances and co-pays, ability to interpret an EOB
• Strong attention to detail; ability to organize work and perform duties with a high level of accuracy
• Basic computer skills; Data entry and Microsoft Excel, Google Drive
• Excellent written and verbal communication skills; ability to read, write, and interpret information and speak fluent English

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