Job description
Job Summary
The Sales Support role is an entry level position and an important part of ensuring that Stylists are able to deliver a seamless shopping experience to our clients. The role requires professional, engaging and courteous greeting, cash wrap responsibilities and acting as support to sales associates before, during and after the in store selling experience.
Responsibilities:
Selling & Client Service
- Greet and acknowledge all customers
- Provide courteous and knowledgeable customer service in every area of the store
Visual Merchandising
- Assist with the execution of floor sets
- Monitor and maintain visual merchandising standards daily per the Visual Standards Manual
- Ensure representation of all merchandise (styles & sizes) are on the floor
- Fold, straighten, fill-in and ensure correct placement of merchandise throughout the day
Operations
- Adhere to loss prevention guidelines and deter shoplifting by providing excellent customer service
- Review merchandise on the selling floor and maintain proper quantities and sizes of each item
- Remove unwanted merchandise from fitting rooms
- Follow all procedures in the POS system for ringing up sales
- Keep wrap desk neat, organized and maintained with all supplies
- Answer the phone and direct calls to the appropriate person
- Communicate with management on operational issues as they arise
Who you are:
- Passionate about customer service
- A team player
- Adhere to all policies & procedures of the store
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