Job description

We strongly encourage applicants to complete the pre-recorded phone screening.

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bee’s mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions: We move at a fast pace which requires quick iterations to find a path to a repeatable solution

• Bee the teammate you want to work with: We work as a team, help each other and encourage each other

• Ask questions, answer questions: You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.

• Seek ways to make an immediate impact: Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.

• Take time to celebrate wins: It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

One of the business units of The Helper Bees conducts nurse assessments on individuals receiving long term care insurance. The Scheduling Coordinator is the primary communicator and gatekeeper with these individuals. The scheduler’s primary function is to schedule and coordinate the flow of individuals needing an assessment completed by one of our nurses. Due to the individual requiring services by a care provider, the scheduler will communicate with either the insured themselves or a point of contact, caregiver, facility staff member, etc.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Schedules virtual nurse assessment with point of contact, caregiver, facility staff for individual insureds

• Conducts follow up calls as necessary as we must meet specific turnaround times

• Coordinates gathering authorization for the nurse assessment

• Sends digital documentation to the assigned nurse who will conduct the assessment

• Maintains nurse schedules and database of scheduled assessments

• Manages their pipeline of referrals in our proprietary CRM admin system

• Coordinates gathering service plans from the individual’s facility as necessary

Required Skills/Abilities:

• You must possess and demonstrate strong communication and interpersonal skills over the phone

• Ability to multi-task, think on your feet and prioritize under pressure

• Maturity, patience, and empathy to diffuse clients who are frustrated, stressed, or upset

• Comfortability in reporting and being held accountable to metrics

• Ability to be successful in a very fast-paced and learning environment

• Knowledgeable in geriatric care or have a background in health care

• Must be proficient with computers and willing to learn new computer software and processes

• Must pass background check and be authorized to work in the US
• Must be able to work between the hours of 8:30am and 6:00pm CST
• Located in Austin, TX preferred but may work from anywhere within the United States
• Bilingual in English & Spanish a plus!

Education and Experience:

• High School diploma or GED

• At least 2 years in an administrative, scheduling, call center, over the phone sales, or recruiting role

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer and talking on the phone.

• Must be able to lift up to 15 pounds at times.

Perks of being a Bee:

Option to work remotely

Company Issued Computer Equipment

Monthly Internet Reimbursement

Unlimited PTO + 12 paid company holidays

Paid Maternity & Paternity Leave

Employee Assistance Program

Dog Friendly office

Volunteer opportunities

Flexible Work Schedule

Affordable Health Benefits that go beyond Medical, Dental, Vision

• Virtual Doctor Visits through PlushCare

• Emotional Support through Ginger

• Maternity Care through Maven

• On-Demand Pediatric Care through Blueberry Pediatrics

• Physical Therapy through Sword Health

• Virtual Health Coaching through Vida

• Fitness classes through Classpass & Peloton

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion is valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, martial status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request an accommodation, please let your recruiter know.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Remote work available.

Education:

• High school or equivalent (Preferred)

Experience:

• Medical scheduling: 2 years (Preferred)
• Call center: 2 years (Required)

Work Location: Remote

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