The Scheduling Coordinator I (Bilingual–Spanish) will schedule new and follow-up patient appointments. The incumbent will perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. This staff member may assist the program’s crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institute’s minimum standards.

Pay rate: $17.50/h *Pay differential for Spanish speaking candidates*

• Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
• Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
• Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
• Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
• Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
• Work with the Patient Access department to retrieve and assess insurance authorizations.
• Collect, track, and process quality improvement and patient tracking data as needed.
• Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.
• Assists with the training of Patient Service Specialists.

• Bilingual in English and Spanish with a proficiency level that meets the Institute’s minimum standards. Able to speak Spanish fluently with ease and confidence in a variety of topics related to work, home, leisure activities, as well as events of current, public or personal interest or individual relevance. Able to convey intended message with accuracy, clarity and precision without misrepresentation or confusion while being readily understood by native speakers.
• Must successfully complete and maintain appropriate certification and fluency with computer systems required for department operations (e.g., EPIC) according to the timeline established by the clinic/program/department.
• Must obtain and maintain certification in the approved patient crisis response training program as required and according to the timeline established by the clinic/program/department.

• High School Diploma or GED required.
• Associate’s degree or higher in Human Services, Healthcare Administration, or related field preferred.