Job description
As our Self-Storage Site Manager, you will be overseeing day-to-day operations within the specific site(s), interacting with customers, maintain an organized and clean space for all tenants. We understand and recognize that our company and product can be unique, and part of your training process will be learning all of our industry-specific program.
Requirements:Everyday you will:
- Provide exceptional service to our customers, over the phone as well as walk-ins
- Communicate with customers about rates or promotions
- Answer customer questions they have about rental terms
- Understand and resolve customer concerns
- Sell and recommend appropriate unit sizes and services based on each individual customers’ needs
- Maintain records of all transactions and activities related to facility operations and insurance coverages
- Conducting regular inspections to the facility to ensure the curb appeal of the facility is kept up to our standards
- Help to maintain facility cleanliness by cleaning as instructed by your direct supervisor
- Report property maintenance concerns to your direct supervisor
In order to thrive in this role you must:
- Be a fast thinker
- Be able to handle having multiple responsibilities
- Be customer Service Focused
- Be a self-starter with good organizational skills
- The ability to work under pressure
- Have strong communication and listening skills
- Have excellent computer skills
- Have a strong sense of humor
- Have the ability to multitask
- Have attention to detail
- Willing to learn
- Adaptable to change
- Have a valid driver's license and a reliable vehicle
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