Schedule: Monday - Friday 8-5 (40 Hours) Hybrid

Summary/Objective:

The Senior Collaboration Engineer is responsible for the delivery of project assignments, including the analysis, design and architecture, deployment and support of the Microsoft Office 365 platform.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the delivery of projects and solutions to completion in a team environment while demonstrating a consultative personality, leadership mindset, and collaborative communication style
• Performs role as senior technical resource on Collaboration Group; provides mentorship guidance to Collaboration Engineer I & II
• Implement and document Office365 product projects and support including system configurations, standards and procedures
• Develops engineering processes to test and implement new software features and products that strengthen the Microsoft infrastructure, security and end-user client experience
• Provide overall subject matter expertise regarding security, architectural design, migration, management and implementation support for Office 365 and its underlying technologies
• Demonstrate your consultative capabilities by providing value added information to clients for connecting technology and business value in the solutions that you develop
• Deliver subject matter expertise of Office365 and provide value add information and guidance to the team for defining Office365 roadmaps, lifecycle management, roll out strategies, and driving adoption to leverage the business value of Office365
• Assist in capacity planning, performance monitoring, and maintenance to ensure health and high performance of the Office365 product line
• Oversees organization and support requirements of all Conf Room AV/Video Conferencing design, and support. Engaging resources from other IS depts and Facilities as necessary
• Perform other job-related duties as assigned by Managers(s).

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

• Interact with others in a way that gives them confidence in one's motives and representations and those of the organization. Is seen as direct and truthful; keeps confidences, promises, and commitments.
• Sets high standards and well-defined, realistic goals for one's self; displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervisor; is motivated to achieve
• Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.
• Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills
• Is committed to developing professionally, attends professional conferences, focuses on best practices, values cutting-edge practices and approaches; takes advantage of a variety of learning activities, introduces newly gained knowledge and skills on the job.
• Comfortably delegates responsibilities, tasks, and decisions; appropriately trusts others to perform; provides support without removing responsibility.
• Helps plan and supports the development of individuals' skills and abilities so that they can fulfill current of future job/role responsibilities more effectively.
• Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; Seeks to persuade rather than force solutions or impose decisions or regulations.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create client/customer solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance.

Education and Experience Requirements:

• Degree in Information Systems, Computer Science, Engineering, Business or Telecommunications / or equivalent experience.
• 5+ years of direct experience in Information Systems, with focus on Video Conferencing/AV integration and design, application administration, installation, support, and management for an immersive conferencing solutions. (Crestron, Polycom, Shure, etc)
• 5+ years of experience administering an Office 365 environment
• Must be highly skilled at ‘Microsoft 365 Systems Administrator’ level support: with focus on management of Microsoft end-user collaboration-based applications in a low/no code environment

Additional Eligibility Requirements:

• Background supporting network reliant systems and active application resource control and reporting
• Knowledge of competitor’s meeting and collaboration solutions is a plus. (Zoom, WebEx, GoTo Meeting, etc.)

Supervisory Responsibility:

N/A

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.

Travel:
Minimum travel required

Service Excellence: The DCU Way:
All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:

• People come first
• Do the right thing
• Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO/AA employer M/F/D/V.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)