Job description
RESPONSIBILITIES:A Kforce client is seeking a Service Help Desk in Orlando, FL.
Duties Include:
- 30 calls per analyst per shift; Hardware, network, software calls, and password resets - any application-based tickets
- As a Service Help Desk, you will assist users experiencing problems with their computers, laptops, printers, and programs; Provide technical support and resolve requests effectively via telephone
- Install and troubleshoot various software programs including Microsoft Office; Create user accounts and provide upgrades as needed
- 1-2 years of technical support and customer service experience
- 1+ years of experience
- A+ certification always a plus
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