Position Summary:

Indio Management seeks a proactive, independent, fast-paced Service Manager to join our Team.! Under the Community Director's supervision, the Service Director is responsible for the apartment community's overall appearance, maintenance, and repair. The Service Manager coordinates and supervises the maintenance staff and actively participates in the entire community's maintenance while promoting resident satisfaction. In addition, they are responsible for overseeing the work performed by outside contractors. The Service Manager position requires the ability to serve on-call, as scheduled or necessary; an emergency on-call rotation.

Essential Functions:

• Order, store, and maintain inventory of equipment, supplies, and materials while operating within approved maintenance budget.
• Diagnose and perform maintenance/repair on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security systems, pool area, and other equipment as required.
• Under the Community Director's direction, supervise and schedule maintenance activities for the apartment community and maintenance staff, including but not limited to apartment make-readies, service requests, and staff scheduling so that service is available 24 hours a day, seven days a week.
• Provide input to Community Director in determining needs for next fiscal year budget.
• Walk vacancies to determine make-ready needs. Ensure all cleaning/repairs/replacements necessary for an apartment to be occupied are completed. If major appliances or carpets need replacing, discuss with Community Director before taking action. Report all made-ready units to the Community Director for approval.
• Participate in preventative maintenance to include pool, exterior lighting, filter changes, company-provided equipment, and apartment inspections.
• Communicate assignments and significant tasks to maintenance employees. Make sure they have all the instructions necessary to complete the job correctly.
• Provide input to Community Director regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Understands and adheres to OSHA standards and requirements, trains the Team on safety procedures, and uses personal protective devices.
• Assist Community Director in recruiting and interviewing potential staff members.
• Must be available to workdays, nights, evenings, and weekends, as necessary.
• Occasional needs to utilize personal transportation to inspect the apartment community and surrounding neighborhood and visit the corporate office.
• Ensure a professional appearance and manner for oneself and all personnel at all times.
• Other duties assigned.

Job Competencies:

• Proficiency with Microsoft Office suites (Outlook, Word, Excel, PowerPoint, etc.)
• Must have the ability to develop, maintain, and foster relationships at every level among the organization and with external customers and vendors
• Excellent organizational ability to establish priorities, organize workload, handle multiple tasks and meet deadlines in a fast-paced working environment
• Must be able to read and comprehend instructions, correspondence, and memos
• Ability to exercise initiative, problem-solving, and decision-making skills.
• Must have the ability to effectively communicate with residents, vendors, and other employees of the organization
• Must be able to manage conflict constructively, provide strategic direction, and manage the performance of maintenance staff members
• Can make and implement decisions under conditions of risk and uncertainty
• Strong working knowledge and technical ability of all aspects of building maintenance and repair
• Strong leadership and customer service skills
• Ability to travel (up to 10%) for training, conferences, and other sites as needed.
• Knowledge of SightPlan a plus.

Qualifications:

• High School diploma, or general equivalency degree (GED)
• Bachelor's degree is highly preferred.
• HVAC Certification
• EPA Certification
• Minimum one year supervisory
• Valid Driver's License
• Experience in residential property management a plus

INDIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.