If you have a passion for automation and harnessing the power of AI and ML to further process flows. Capgemini Government Solutions (CGS) LLC is looking for a ServiceNow UI/UX Designer, with a growth mindset, interested in a capability practice that is growing in a 100% growth rate!

This role is an opportunity to apply and grow your skillset in development work with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS’ capabilities.

Job Responsibilities

As the ServiceNow UI/UX Designer you will contribute to the following areas:

• Partner and collaborate with cross-functional peers in development of application coding design, and delivery of first-rate ServiceNow solutions
• Analyze and study complex system requirements to optimize application efficiency

• Design software tools with consistent look and feel across all process areas, support software reuse and domain analysis, and manage their implementation
• Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools
• Review existing programs and assist in making refinements, reducing operating time, and improving current techniques.
• Perform user research and interviews to gather feedback to inform design decisions
• Wireframe concepts, iterate between low-fidelity and hi-fidelity
• Conduct user testing on conceptual prototypes
• Explore many different approaches to solving a specific user problem
• Synthesize research findings into report and make informed design decision

Required Qualifications

• U.S. Citizenship is required.
• Eligible to obtain and maintain Government Security Clearance.
• Possess and experience utilizing excellent oral and written communication skills with direct communication to customers and end-users
• 3+ years of demonstrated experience in creating and implementing UI/UX design

• 3+ years of experience delivering interface design solutions, including interactive wireframes, user flows, style guides, web and mobile prototypes
• 3+ years of experience with Adobe Creative Suite/XD and Rapid prototyping tools like Invision, Axure RP, Figma, Sketch, or Baslmiq

• Experience working with UX design concepts for COTS solutions, preferably ServiceNow
• Ability to work effectively in a collaborative environment to create interfaces for clients, work closely to map customer journey and determine client needs
• Experience creating storyboards, information architecture and user flow diagrams
• Familiar working with design systems
• Experience in sizing and prototyping

• Experience in conducting user interviews to determine ergonomic web design and designing a consistent interface and experience across disparate requirements
• Experience with designing User Interfaces for ServiceNow
• Familiarity with developing to Section 508
• Familiarity with React Web Components
• Familiarity with ServiceNow UI Builder

Nice to have experience:

• Experience with W3C web design standards and technologies, including CSS, HTML 5, JavaScript
• Experience with all aspects of configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, configuration documentation.
• Experience with application development, mobile application development, web development, design thinking, UI/UX, workflow design and development, platform development
• ITIL Foundations Certification
• ServiceNow UI Builder Fundamentals training

Company Overview

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported 2021 global revenues of $19,400 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high-quality services to the U.S. Federal Government. Learn more about us at www.capgemini-gs.com.

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

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Pay Transparency:

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