Job description

The System Support Analyst, under general supervision of the IT Support Services Manager, provides Tier 1 and Tier 2 technical support to ITS users within the City’s desktop computing environment, including testing, installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and equipment while ensuring optimal workstation performance.

Requirements:

• A minimum of 3 years working experience in providing dedicated computer support required
• Associate’s degree in technology or related field of study from accredited institution or the equivalent experience in technically related field
• Valid state Motor Vehicle Operator’s license and acceptable driving record required
• Excellent technical knowledge of desktop hardware, including PC’s, laptops, and peripheral equipment.
• Excellent technical knowledge of desktop software, including Microsoft Windows and Microsoft Office.
• Hands-on desktop hardware and software troubleshooting experience, including installing and upgrading drivers and firmware.
• Working technical knowledge of supporting desktop users in a Windows network environment, including a strong basic knowledge of network protocols and standards such as Ethernet, TCP/IP, and WLAN/ LAN/WAN.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to establish and maintain effective working relationships with clients, peers and administration.
• Ability to communicate effectively, orally and in writing.

Job Type: Full-time

Pay: $21.90 - $27.40 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lees Summit, MO 64063: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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