System Support Representative I (SSR)
Robins AFB, GA
Warner Robins, GA

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast growing veteran and woman owned company with locations nationwide.

HX5 is currently seeking a System Support Representative to support the E8 and JSTAR mission planning at Robins Air Force Base.

Essential Duties and Responsibilities

• Maintain hardware/software configuration management and control of other mission planning spectrum applications
• Install MPE upgrades and aid in disposition of equipment
• Define, implement, and maintain procedures and practices for loading new or updated mission planning data
• Analyze software, hardware, and system problems found by the user to provide problem identification, duplication and testing, resolution, and tracking until a resolution is determined
• Set-up, configure and ensure proper functionality of an MPE in support of exercises, daily operational training missions, deployments and real-world contingencies, as directed
• Travel to worldwide locations to establish operational mission planning systems in locations with little or no SSR support
• Communicate effectively with coworkers and client personnel

Education and Experience

• Bachelor’s degree preferred or five (5) years of relevant work experience may be substituted for degree
• Minimum of DoD8570 Level IAT Level II Certification within 6 months from date of hire

Other Position Requirements

• Must be a US Citizen and successfully complete a U.S. government background investigation
• Must be able to obtain and maintain a Secret clearance before start date

COVID-19 Regulations: As a federal government contractor, HX5 complies with all customer, federal, state, and local requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements. This means that our employees and new hires, whether working at a customer site, working remotely, or working in an HX5 facility, will need to adhere to applicable COVID-19 requirements. These requirements may include vaccination, attestations regarding your vaccination status and/or COVID-19 testing, and you may be required to show proof of vaccination and/or negative test results as a condition of your employment. Requests for an accommodation will be reviewed and assessed under applicable laws and regulations.

HX5 offers a competitive salary and benefits package to include:

• Medical/dental/vision insurance
• 401(k) plan with company match
• Paid holidays
• Accrued Paid Time Off
• Life Insurance

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551.

CJ