Job description
Purpose of Position:
This entry-level position is to ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving hardware and software support issues. Perform installations, repairs, upgrades, backups (where applicable) and other tasks as necessary.
Essential Functions:
- Provides on-site support to all departments; ensures high level of service to users
- Investigates and resolves issues related to hardware and software installation, repairs, upgrades and maintenance.
- Provides users with the appropriate level of in-person training (where user is responsible) in matters of maintenance of systems/equipment. Follows-up with written instructional materials to user.
- Ensures that incidents requiring further follow-up be referred to the Director of Information Technology. Prioritizes and escalates support incidents and requests based on potential business impact and documented guidelines.
- Communicates technical information to both technical and non-technical staff.
- Provides input related to software and hardware (desktop and infrastructure) projects, as requested. Makes recommendations for systems and/or application improvements.
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