WHO WE ARE:

KeyGlee is a real estate investment firm based out of Tempe AZ. At KeyGlee, our streamlined platform and powerful technology privileges us to give homeowners a fair and honest offer for their home. Our company has helped thousands of home buyers and sellers in the state of Arizona and we are growing at a rapid pace. Come join the number 1 wholesale company in the US.KeyGlee hires Top Performers only. If you're looking for a company that assures vertical growth, cultivates a positive environment, and challenges you daily, apply now. KeyGlee is committed to upholding and protecting high standards and as a whole is thoroughly team driven. We don't want cogs in the wheel. We want employees that make significant impacts within the company and in their communities.

We are seeking a highly motivated and skilled Tech Support Specialist to join our team.This is an in office position and the successful candidate will be responsible for providing technical assistance and support to users who are experiencing computer or technology-related issues.

Responsibilities:

• Providing technical support to end-users in a professional and timely manner.
• Responding to technical inquiries via email, phone, or in-person and providing effective solutions to user issues.
• Diagnosing and resolving hardware, software, and network-related issues.
• Documenting technical support requests and resolutions in a help desk tracking system.
• Installing, configuring, and maintaining hardware and software for users.
• Testing and evaluating new technology to determine its suitability for use by the organization.
• Providing training and guidance to users on the use of hardware and software.
• Maintaining system security by implementing security protocols, installing antivirus software, and monitoring for potential security breaches.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• Comp TIA certification
• Comp TIA assistance if needed within 6 months of employment
• Minimum of 3 years of experience in the tech support field.
• Strong technical skills, including knowledge of hardware, software, and network systems.
• Excellent customer service skills, including the ability to communicate technical information to non-technical users in a clear and understandable manner.
• Strong problem-solving skills to be able to quickly diagnose and resolve technical issues.
• Time management skills to be able to handle multiple support requests at once.
• Certification in specific technologies may also be required.

If you are a self-motivated individual with a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages, opportunities for professional development, and a dynamic work environment.

BENEFITS

• A Full Time Career
• Rapid Growth Plan Ensured by Our Review Model
• Health Package - Medical, Dental and Vision
• PTO
• Holidays
• Maternity and Paternity Leave
• Caring Management that Will Mentor & Support You
• Positive Culture that Values Hard Work and Relationships
• Volunteer Opportunities to Give Back to the Community
• Company Events and Team Building Outings
• Your Family away from Family