Job description
Company Overview:
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed to resolution service.
Learn more at: https://flex.dental
Job Overview:
- Remote position
- Product specialist for our applications for dental offices. (Tier 1)
- Providing support via chat, email, talk, remote session(s)
(multi tasking required)
Day to Day Operations:
- Omni-Channel Support (Chat, Phone, and Email)
- Internal collaboration with support, training, and billing departments
- External collaboration with client's IT services/third parties
- Engaging with clients as a product specialist for all needs
(questions, troubleshooting, updates, etc.)
- Individual and Team-Based Problem Solving
- Working with Tier 2/Escalation Support Representatives
- Connecting to clients via remote software
Required Experience:
- Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
- Ability to multi-task efficiently
(providing multi channel support simultaneously)
- Critical thinking/Troubleshooting
- Self Manage Workload (Prioritization, Time Management)
- Ability to be self-directed, prioritize tasks, and organize overall workload.
- Ability to work effectively in a fast-paced environment
- Provide accurate and quick support
Recommended Experience:
- Technical Support Background
- Understanding of Windows Operating System(s)
- Previous High Pace Work Experience
- Experience with Multi-Channel Support
- Work from Home Experience (Remote)
Job Type: Full-time
Pay: $36,500.00 - $40,000.00 per year
Job Type: Full-time
Pay: $36,500.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus pay
Experience:
- Customer service: 2 years (Required)
- Troubleshooting: 2 years (Preferred)
- Remote access software: 2 years (Preferred)
- Technical support: 1 year (Preferred)
Work Location: Remote
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