TECHNICAL WRITER

Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go.

Celerant Technology is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, with additional offices in Atlanta, GA Westminster, CA, and Texas. Celerant offers a few different all-in-one systems, including Stratus Retail and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house.

For more information, visit us at www.celerant.com.

Location: Remote

Job Summary:

We are looking for a skilled and highly motivated person to join our team as a Technical Writer that will prepare instruction manuals, how-to guides, short training videos, and other supporting documents to communicate software functionality in a user-friendly and informational format. Working knowledge of retail software that covers all retail operations is a plus. As a Technical Writer, you will work independently as well as with various departments within the organization, to provide internal and external training resources.

Responsibilities:

• Determine the needs of users of technical documentation
• Study products use cases and interact with various departments (i.e. Developers, Quality Assurance staff, Implementation Managers, etc.) for necessary clarification
• Write or revise supporting content for our software
• Incorporate screen shots and short videos to increase users’ understanding of the material
• Collect user feedback to update and improve content
• Ensure that documentation is organized, complete, clear, accurate, and up to date
• Manage time-sensitive projects based upon priorities
• Manage multiple content at different stages

Skills Required:

• Highly organized with the ability to manage priorities
• Ability to multi-task and work in a team environment
• Ability to work independent with regular check-ins
• Excellent written and verbal communication skills
• Proficient in technical writing and video capture tools
• Experience with Madcap Flare and Madcap Central a plus
• Knowledge of and experience in a retail environment a plus
• Eagerness to learn and grow with a stable, successful company

Benefits:

Competitive salary based on experience; Medical, Dental and Vision coverage; 401(k); PTO; Flexible Spending Account; STD, LTD and Life Insurance.

Skills Required:

• Highly organized with the ability to manage priorities
• Ability to multi-task and work in a team environment
• Ability to work independent with regular check-ins
• Excellent written and verbal communication skills
• Proficient in technical writing and video capture tools
• Experience with Madcap Flare and Madcap Central a plus
• Knowledge of and experience in a retail environment a plus
• Eagerness to learn and grow with a stable, successful company