Job description

Part-Time Technology Technician - Des Moines

Job Purpose
The Technology Technician will provide remote, phone & email based, first level technical support to staff and faculty at Des Moines Area Community College (DMACC). This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
They will participate in the oversight, delivery, and support of Computers and AV related technology delivery systems and services at DMACC. This position will repair and replace hardware components in computers and AV equipment.

They will assist with testing and maintaining classroom technology.

*
Primary Job Responsibilities*

*
Provides excellent customer service to all Des Moines Area Community College staff, faculty, and students

• Answers incoming phone calls and emails promptly and professionally within established Service Level Agreements
• Gathers appropriate information, logs incidents and service requests in ticketing system
• Provides installation, technical support, and operational training for all supported systems
• Performs Warranty Hardware repair for HP, Extron, and other branded equipment
• Installs, supports, and repairs college computers, peripherals, software, and technology equipment
• Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
• Performs physical inventory checks as needed for all types of assets on campus
• Assists in stocking and organizing all technology equipment within the warehouse
• Assists in maintaining inventory database in conjunction with the inventory and procurement team
• Delivers equipment to departments and campuses as needed
• Completes minor maintenance

Job Type: Part-time

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.