City Experiences is seeking a Ticket Booth & Transportation Manager for our City Cruises operation in Alexandria, VA & Washington, DC

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful Ticket Booth and Transportation Manager is to oversee the Greater Washington Ticket Booth operation and manage in-person ticket sales and the boarding experiences to ensure overall guest satisfaction with the goal of creating a seamless guest experience from arrival at our location through boarding our vessels.

Essential Duties & Responsibilities:

• Primarily responsible for the supervision and administrative functions of the ticket booth and transportation teams, including both the DC dining and water taxi/sightseeing operation.
• Responsible for recruiting, hiring, scheduling, and training of the ticket booth and transportation personnel, resolving employee relations issues, ensuring compliance and enforcement of policies and procedures
• Recommend changes to rules, regulations, policies, and procedures; assist with updating ticket booth and transportation policy and procedure manual as needed
• Coordinate incentive programs, set and motivate team to meet and exceed weekly/monthly goals
• Coordinate advance ticket distribution for all activities and events, consulting with marketing and promotional activities.
• Attend weekly two-week meetings to understand transportation needs, i.e., number of buses arriving each day and number of guests on the pier each day.
• Project ticket office annual budget and monitor expenses throughout the year.
• Analyze, plan and address ticket booth and transportation personnel, equipment, and supply needs, while staying within budget guidelines.
• Evaluate and resolve customer issues presented by staff, authorize exceptions, deviations from policy, such as ticket refunds.
• Ensure reliability and accuracy of ticketing database, including but not limited to, cruise schedules and pricing in database match website.
• Complete daily and weekly checks to ensure ticket sales and cash deposits are accurate.
• Prepare ticket office reports regarding activities and events, ensuring accurate information and prepared per Company standards.
• Maintain a high level of efficiency and accuracy.
• Lead by example using our RESPECT System.
• Be prepared to begin work at scheduled time.
• Maintain and enforce uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Attend applicable meetings as designated or necessary.
• Other duties as assigned by the manager on duty.
• Prepare and maintain all necessary paperwork, supplies, and set-up of ticket office for specific cruises and special events.

Requirements & Qualifications:

• Minimum of one (1) year customer service experience necessary
• High school diploma or equivalency is required
• Cash handling and supervisory experience
• Communicate effectively in oral and written form
• Maintain high level of organization
• Be detail oriented
• Handle multiple tasks/projects at one time
• Focus on customer needs
• Meet deadlines
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.