Job description

First Western Bank & Trust is currently looking for a full-time Universal Banking Supervisor at our West Fargo / Fargo, ND* location.*
Our team offers great benefits including: paid vacation, holidays and sick leave; health and dental insurance; 401k with matching contributions; volunteer paid time off; banking benefits; and more! This is a great opportunity for the right candidate.
*
Position Overview: Universal Banking Supervisor*
Position supervises, trains and evaluates Universal Bankers and promotes an active sales and service environment by assigning work and resolving problems that arise in daily operations. Responsible for providing customer service through prompt, courteous and accurate delivery of bank services and transactions.
Essential Job Functions

• Supervises Universal Bankers at respective location
• Communicates policies and procedures to staff and schedules staff meetings
• Maintains cash supply for branch vault through the Federal Reserve
• Greet visitors and customers in a courteous manner and welcoming smile
• Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities
• Open new accounts, assist customers with changes and updates to existing accounts
• Answer customer credit and debit card questions, resolve maintenance issues, and post payments
• Processes customer transactions accurately and efficiently; includes cashing checks; making deposits and withdrawals; processing loan and ACH payments; calculating loan payoffs; and processing coin and currency orders
• Handles unique customer transactions and resolves more difficult customer inquiries
• Assists with the hiring and training of Universal Bankers
• Provides quality control for the bank through compliance checklists
• Secures cash and accurately balances cash drawer daily
• Provides internal controls for operations staff at location by following the Supervisor checklist
• Uphold confidentiality of customer and proprietary information
• Maintain security of cash and valuables
• Sell and convert Canadian currency per active rate of exchange; order foreign currency as needed
• Collect information required for large currency transactions, identify & report suspicious activity
• Prepare counterfeit bill reports for suspicious bills detected
• Answer phone inquiries and remit phone transfers via bank system
• Properly identify each customer in accordance with bank policy
• Take and enter wire transfer requests received and send to Main Bank for processing
• Record and balance cash activity for vault; perform dual control functions related to vault cash management as needed
• Prepare cassettes for ATMs, balance terminals, and replenish cash as needed
• Ensure compliance with banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act
• Maintain continuing education related to regulatory standards

Qualifications

• Associates degree in Accounting, Business, Finance or related field preferred; or equivalent work experience
• Two years of experience in financial services or other retail type industry involving client interaction required

First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or veteran status.

Job Type: Full-time

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