Job description

Ground Penetrating Radar Systems LLC, is the nation’s largest company specializing in the detection of underground utilities, video pipe inspection, and the scanning of concrete structures. GPRS has an extensive nationwide network of highly trained and experienced project managers in every major U.S. market. When clients hire us, they have the peace of mind of knowing that they have the most reliable scanning technology on their job site and they'll receive the assistance of a project manager who can provide them with the most accurate data. For over a decade, we have been the industry leader by providing outstanding service and cutting edge technology, keeping projects on time, reducing safety risks, and putting our relationships with our clients before profit.

GPRS Core Values

• Integrity
• Teamwork
• Safety
• Mutual Respect
• Growth Mindedness

A day in the life of a VPI Project Coordinator will include:

• Support the VPI Service Line Leader and VPI Project Managers with incoming customer communications and requests via telephone, email and/or text.
• Under direction, you will effectively and efficiently manage the various schedules of GPRS team members.
• Coordinate the execution of all components of assigned projects from taking order through deliverables including but not limited to responding to all customer, management or technician inquiries, ensuring all contracts are in place and executed and answering all emails, texts and phone calls.
• Ensure business system is kept current with complete and accurate information related to assigned projects. Maintain project records, reports and filing systems and ensure that these systems are up to date following company procedures for maintaining records.
• Ensure all invoices are accurate for assigned projects and include all required line item billings.
• Ensure client has a great customer service experience and provide appropriate follow-up.
• Coordinate all scope and contract changes as necessary both internally and externally.
• Use project knowledge to achieve maximum sales revenue and minimum costs including but not limited to managing subcontractors and labor.
• Analyze customer projects and operations capacity as needed to determine most efficient and scheduling plan.
• Identify additional sales opportunities associated with assigned projects and clients.
• Cross and up-selling efforts are important parts of the job.
• Coordinate sales efforts with sales organization internally.

• Minimum of two years of experience with customer service, contracts and scheduling in a service environment preferred.
• Ability to speak on the phone and simultaneously add data to the business system.
• Excellent interpersonal, communication, organizational and decision making skills with strong attention to detail.
• Team player willing to do what ever it takes to get the job done.
• Good at multitasking in a fast paced environment.
• Advanced knowledge of office software packages (Word, Excel, PowerPoint etc.)
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to learn and comprehend the required technical aspects of the business.
• Able to respect confidentiality of all information and records.

Required Hours: The employee is required to work 40 hours a week, Monday – Friday, 8am-5pm
We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.

GPRS is an Equal Opportunity employer.

Job Type: Full-time

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