Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

Supports day-to-day management and optimization of client accounts - certification projects from initiation through final client deliverables including work order creation, invoicing, and verification packet release alongside the Technical and Program Managers.

Relevant Services/Schemes

• Carbon Neutral
• Life Cycle Assessment

Essential Duties and Responsibilities

• Process initial and renewal client applications, work orders, and invoices ensuring accuracy and timely response
• Manage timelines with Technical Staff and PM for completion of final Verifications and Deliverable as determined at project start
• Support and maintain strong, long-term relationships with clients
• Support the resolution of client issues and/or complaints
• Organize and maintain client files and documentation, assist in development and maintenance of program procedures/protocols
• Willingness to be proactive and work beyond job responsibilities to design new systems and improve existing systems
• Interface with technical staff (remote & internal) to ensure timely service delivery
• Provide support and insight to the Marketing and Sales Teams
• Process high-level inquiries quickly and proactively; follow through on tasks to successful completion
• Demonstrate working knowledge of each certification program supported
• Revenue flow comprehension
• Maintain GPG and update as necessary for client requests and data changes
• Support the team in ancillary data management of client specifics

Minimum Qualifications

• Associate's degree or equivalent combination of training and experience in a relevant field
• 2+ years of experience in customer service, project coordination, or similar
• Experience using MS Office Suite, CRM, and online business tools
• Excellent relationship-building skills as well as project organizational techniques and tools
• Ability to multi-task and meet deadlines in a fast-paced environment

• The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Physical Requirements

This is an office-based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak with clients and colleagues in person and on the phone.

Work Environment

CA Office, Emeryville or Remote, US (Home Office)

• SCS, Working Remotely

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

Pay Range

$21.50 to $26.50 per hour

EEOC Statement

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

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