JOB SUMMARY:

Contributes as a team member to facilitate and enhance access to, appropriate utilization of, and satisfaction with AHS services by patients and community members, specifically with HIV, Hepatitis C, and STI care and prevention services. Helps to plan and implement advocacy activities through patient and community education and engagement. Job functions span duties in Member Services, Support Services, Clinical Services, and Community Services. The assignment of tasks and the percentage of time spent in each area will be determined by the Program Manager, in consultation with managers and supervisors in those work areas. This will vary by position and may shift depending on staffing levels (sickness, vacation, leaves) and as patient and community need change. Operates roles similar to PrEP navigator and HIV medical case manager at other agencies.

ESSENTIAL JOB FUNCTIONS:

Patient and Community Health Education Duties

1. Conduct and document health education and outreach activities on various health topics (HIV/AIDS, Hepatitis, STIs) in a linguistically and culturally appropriate manner with small-large groups and individuals.

2. Conduct community needs assessments and evaluation activities through various formats (e.g., community surveys, patient surveys, key informant interviews) and participate in planning effective programs and services for AHS patients, API immigrant communities, and communities disproportionately impacted by HIV/AIDS, such as the LGBTQIA+ community and Black and Latinx communities.

3. Develop and maintain contacts and working relations with staff at other organizations serving the Asian immigrant community, the LGBTQIA+ community, and people living with HIV or at risk of HIV transmission.

4. Represent AHS in various community forums and meetings. (This should be a separate line)

5. Coordinate and participate in health education materials development: a) Develop or adapt educational materials for cultural appropriateness in a variety of formats (written, video, displays/posters, PowerPoint presentations, etc.), b) Translate, c) Design, d) Duplicate, e) Review materials for readability, translation quality, and cultural appropriateness, and f) coordinate or participate in Clinic-Health Ed Materials Committee meetings.

6. Coordinate the collection of data, summarize, and write evaluation reports for funding requirements.

Waiting Area Duties

7. Conduct outreach/education activities and patient surveys in the waiting room.

Interpreting Translation Duties (if applicable)

8. Back-up to provide phone, on-site, and message-relay interpreting services for all healthcare-related interactions between patients and any AHS staff (e.g., front desk interactions, triage, clinicians, billing, perinatal, behavioral health, nutrition, dental, AMSHO, etc.)

9. Provide interpreting services during educational workshops and activities, special events, meetings, and other organizational activities.

10. Observe current codes of ethics and standards of practice for health care interpreting (e.g., interprets all speakers’ messages accurately and completely; transparently carries out various interpreter interventions, such as cultural brokering, to facilitate clear communication between speakers; etc.)

11. Sight-translate written materials between English and language of service.

12. Interpret over the phone, on occasion, for other health care organizations and providers.

13. Translate written clinic, health education, and organizational materials, acting as primary translator, word-processor, editor, proofreader, and/or back-translator as assigned.

14. Participate in developing and implementing tools and activities to a) assess language proficiency and interpreting skills and b) train and develop language proficiency and medical terminology among AHS staff.

Support Services Duties:

15. Greet and register patients, update patients’ records.

16. Verify insurance and financial status of patients and update records.

17. Determine and explain to patients the extent of their insurance benefits and payment responsibilities.

18. Facilitate internal and external referrals and appointments: Schedule, cancel, and reschedule referrals and appointments as needed. Internally, includes all AHS services appointments (e.g., medical clinic, eligibility, nutrition, dental, behavioral health, special clinics, health education, etc.). Externally, includes appointments for specialists, hospitals, clinics, diagnostic testing, treatment, and other organizations providing health and social services.

19. Make weekly appointment reminder calls to assigned patients.

20. Anticipate and take pro-active steps to identify and avoid patient problems. Facilitate resolution of problems that are within AHS departments, between AHS departments, or involve external organizations, providers, and services. Includes but not limited to billing issues, medication requests/refills/questions, lab results, specimen collection, equipment loan, eligibility, referrals, etc.

21. Assist patients to complete all healthcare-related paperwork, including but not limited to ADAP/PrEP-AP enrollment, Ryan White eligibility, Project Open Hand, Covered CA, Family PACT, medical record releases, and other paperwork. Process their paperwork.

22. Carry out phone and mail communications with patients related to their health care needs and AHS treatment and services.

Patient Eligibility:

23. Conducts patient financial screening to determine eligibility for Medicare, Medi-Cal, Health PAC, Family PACT, and other payment sources.

24. Assists patients in completing forms and applications for payment programs. Follows up on patients’ pending status for payment programs.

25. Assists patients in selecting a primary care provider and a health insurance plan, including PPO and HMO.

26. Updates patient financial information.

27. Answer inquiries and provides counseling regarding Medi-Cal and Medicare and their managed care systems, and other social service needs.

28. Answers phone calls and make appointments for members.

29. Provides advocacy for AHS patients/members due to government welfare reform and immigration policies.

30. Conduct medical history intake interviews for all patients including new patients.

MINIMUM QUALIFICATIONS:

1. A Bachelor’s degree and two years of work-related experience in a health setting or

2. High school diploma and four years of relevant work experience (HIV prevention and/or care, LGBTQIA+ advocacy, harm reduction).

PREFERRED QUALIFICATIONS:

1. Preferred Bachelor’s degree majors: health, social service, or other closely-related fields.

2. Preferred experience working in the community health field, especially as it relates to HIV care and/or prevention, PrEP navigation, harm reduction, and LGBTQIA+ advocacy.

3. Basic understanding and familiarity with concepts such as Motivational Interviewing, client-centered care, and trauma-informed care.

4. Ability to speak, read, and write in a high proficiency level in an Asian language.

BENEFITS:
Medical, Dental, Vision premiums 100% paid by AHS
12 Vacation Days
12 Sick Days
11 Holidays and two Floating Holidays
3% 403B Employer Contributions and up to 2% Employee Match Contribution
Transportation Benefit Paid by AHS
FSA/Dependent Care Assistance
Long Term Disability