Provide comprehensive support through the execution of various daily, weekly, monthly and annual functions/projects for various departments at the Corporate Omaha Office. Serves as the first point of contact for all visitors, prospects, and employees in the building. Answers and directs all phone calls that are received on the main corporate phone system.

Responsibilities

• Serves as the first point of contact for all employees and visitors at the building. Greet and direct all visitors in a professional and friendly manner. Maintain the visitor log for accuracy and completeness.
• Answer and direct all incoming phone calls received on the main phone system to the appropriate person or department. Take messages as needed.
• Receive, handle, scan and distribute all incoming mail for the corporate office, Honor, accounting and finance departments. Responsible for all incoming and outgoing packages.
• Maintain mail processing room by ensuring supplies are stocked as well as selling and purchasing postage for employee use.
• Responsible for tracking office supplies for the Omaha office.
• Maintain the front lobby area to create a welcoming environment for employees and visitors.
• Coordinate and order all bereavement arrangements for the company.
• Responsible for expense report management for all purchases made on the corporate credit card.
• Provide administrative support to all corporate departments as needed including special requests and projects.
• Responsible for preparing new and replacement security ID building badges. Maintain, secure and track additional security badges for visitors and guests as well as temporary employee security badges.
• Responsible for the Omaha office employee discount program including maintaining current vendor list, calling current and new vendors for new programs, keeping information up to date on the HUB as well as keeping employees informed of the programs.
• Assist with onboarding of new employees in the Omaha office by coordinating with their manager for various onboarding activities, including ordering name tags and apparel.
• Maintain process and procedural documentation for all corporate support functions.
• Schedule, coordinate and handle all planning and logistics of meetings/events as needed.
• Answer and respond to incoming emails and requests in a timely manner for all corporate office functions.
• Assist with franchise training preparation in collaboration with the training department.
• Attend staff and corporate meetings as requested or needed.
• Participate as a member on the safety committee for the corporate office. This includes attending meetings as needed, demonstrating and maintaining current safety protocols and updating protocols as needed.
• Support the Director, People as needed.
• Work in collaboration with other areas to support the needs of the corporate office

About you:

To succeed in the role, you’ll need:

• High School diploma or equivalent.
• 2+ years minimum experience working in a corporate office environment handling administrative and operational functions is required.
• Demonstrate company core values consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Must work independently, maintain confidentiality of information and meet deadlines.
• Proactively anticipate the needs of the corporate office and adapt, pivot and demonstrate flexibility when ad hoc requests occur.
• Effective at managing multiple, concurrent tasks while working with a sense of urgency.
• Must be able to establish collaborative working relationships with management and colleagues
• Effective interpersonal skills as well as sound judgment and good decision-making skills. Utilize independent judgment and initiative in decision making.
• Demonstrate professionalism with visitors, guests and all levels of employees to ensure a positive and engaging first experience.
• Effective written and verbal communication skills, grammar and punctuation skills.
• Must possess strong organizational skills and attention to detail.
• Ability to work in a normal office environment; walking, sitting, standing, bending, lifting, etc.
• Proficiency of or the ability to become proficient in the computer programs utilized in the role. Programs include, but are not limited to: MiCollab phone, Slack, Microsoft CRM, Employee onboarding system, Microsoft Suite, Security ID badge system, Service Now, One Drive, Acrobat Suite and Google Suite.
• Ability to organize and prioritize daily, monthly and yearly work.