Job description

Since 2009, mindbodygreen has been leading the health & well-being conversation, providing our community with actionable content, experiences, and products to help them make meaningful change in their lives. Here you’ll find a unique approach to wellness that weaves together the mental, physical, spiritual, emotional, and environmental aspects of well-being.
mindbodygreen believes that the well-being world often overlooks marginalized voices. We are committed to building a workforce and community that reflects better representation in our team and everything we do. mindbodygreen encourages people from all backgrounds, ages, abilities, and experiences to apply for our roles. mindbodygreen is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
mindbodygreen is looking for a Customer Experience Associate to support our dynamic and fast-paced wellness business as we grow direct-to-consumer eCommerce (supplements and personal care) and online education business lines. You will help support the Customer Experience Team by engaging with mindbodygreen customers through our eCommerce platform to ensure an unparalleled, world-class customer experience for all customers of mindbodygreen’s CPG products and online courses. You are also someone who has high empathy and problem-solving skills and is highly dependable. This position reports directly to the Customer Experience Manager.
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Role & Responsibilities

• Respond to inbound customer inquiries, process returns, conduct proactive outreach to customers when appropriate.
• Become a subject matter expert on our (1) products: ingredients, formulas and packaging and (2) CX platforms: Shopify, Zendesk, shipping, inventory, returns systems and more.
• Provide accurate and complete information to resolve issues, and follow up on any outstanding issues promptly.
• Process returns and refunds, when applicable.
• Help customers adjust information regarding their orders and/or account.
• Update and change credit card information as needed.
• Help customers with ordering on the site via phone.
• Record and report on recurring issues, when applicable.

Requirements

• At least 1-2 years of experience working in customer service role, preferably in a wellness and/or product subscription-based industry
• Prior experience working with Zendesk/Gorgias and Shopify
• Very strong written and oral communication skills. Must type at 40+ words per minute
• Ability to work through ambiguous and subjective situations, including balancing operational efficiency with a sense of what is “right” for the mindbodygreen customer.
• Self-starter, innovative, scrappy, proactive and resourceful.
• Sense of empathy and desire to delight every customer.
• Ability to prioritize and deal with interruptions in work flow.
• Availability to work odd/weekend/holiday hours as needed
• Passionate about mindbodygreen’s mission and wellness, nutrition, supplements in general; you understand consumer trends in the space.
• Bachelor’s degree preferred.

Benefits & Perks

• All roles are remote first
• Spacious office is located in Brooklyn NY for anyone who would like to use it
• Health insurance - standard plan premium 100% covered for employee
• Dental Insurance
• Vision Insurance
• Life Insurance
• FSA
• Access to all mindbodygreen classes
• Generous discount on mindbodygreen supplements and personal care
• Access to resources like TalkSpace Mental Health Therapy and One Medical
• Discounts on gyms, bike programs and other well-being tools
• Unlimited Paid Time Off
• Paid Holidays
• Maternity / Paternity Leave
• 401K Retirement Plan

Job Type: Full-time

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