Customer Experience Representative II, Strategic Accounts

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

I’m looking for a dynamic Aesthetic Agent with a hunger to learn more about Allergan’s portfolio of operations. If you believe that you can provide white-glove personalized service, with YPOP in mind, I would be very interested in receiving your resume. Let’s discuss what you can bring to the Strategic Account team as a Customer Experience Representative II.

• YOU ARE more than just a title, YOU ARE…

• A Self Starter – You are well established in your role and understand the different Allergan Operational departments in which Corporate and Strategic Accounts function. You receive direct inquiries from Customers, Sales Directors, and other Strategic Accounts specialists related to Allergan’s portfolio of product, including but not limited to Facial Aesthetics, SkinMedica, Latisse, CoolSculpting, DiamondGlow.
• A Critical Thinker – You make independent decisions, think critically, and provide a white glove service, in line with Allergan best practices. You are responsible for maintaining the quality of processes (order accuracy), recording a case for each inquiry if necessary.
• A Business Professional –The Strategic Account Ops team collaborates with Allergan Sales Directors and C-Suite partners. Strong business acumen with clear and efficient communication is required.

YOU WILL:

• Be a trusted and expert partner. Maintain confidential information and understanding of Strategic and Corporate accounts, business members, and comprehension of standard operation procedures.
• Support Order Fulfillment. Including but not limited to order entry through SAP/CRM, Sample fulfillment, Sample Processing, across the portfolio of products.
• Build Bridges. Partner with Sales Reps, Sales Directors, Business Technology, and key stakeholders to provide superior customer experience. You will build strong cross functional knowledge and understanding of process impacts.

YOU BRING:

• At least two (2) years of business experience within the Customer Service function, experience within Medical Device or Pharmaceuticals preferred.
• Track record of accuracy with current team, in audits
• Successful experience working with MS Office, SAP or ERP experience preferred
• Experience with continuous improvement projects preferred.
• HS Diploma required, Associates or Bachelors Degree preferred.

ALLERGAN LEADERSHIP SKILLS:

For this role, we’re looking for a individual who is:

• Attention detailed
• Excellence Focused
• Optimistic
• Inquisitive
• Continually learning

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.