Position: Director Client Revenue Cycle Management, Laboratory Services

FLSA Status: Full time, Exempt

Reports to: Senior VP of Operations, Laboratory Services

Summary/Objective:

The Director Client Revenue Cycle Management Service Group will be responsible for managing the Client Success Team Leads and their day-to-day actives as they relate to the revenue cycle activities and performance for our client practices to ensure a successful client experience. Directors Client Revenue Cycle Management will focus on establishing and maintaining successful client relationships that focus on KPI’s, acting as an escalation path for practices, Client Success Team Leads, and support staff. Additional focus will be on supervising a multidisciplinary team of people (onshore and offshore), identifying, and analyzing trends, and developing detailed plans of action to resolve problematic client issues.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identifying areas of improvements to documentation, workflow, and revenue cycle management process by taking initiative and utilizing effective problem-solving skills
• Facilitate client transition from implementation to client success team
• Supervise a multidisciplinary team of people responsible for all aspects of revenue cycle management including but not limited to charge entry, rejections management, payment posting, denial management, AR follow up and appeal processes
• Provides training, problem solving, solution management, and daily monitoring and communication with the Client Success Team Leads
• Analyze trends to isolate problematic billing issues requiring improvement
• Oversee, coach, and develop Client Success Team Leads
• Review and assess quality trends of staff performance
• Identify and implement continued education for Client Success Team Leads
• Conduct monthly meetings with Client Success Team Leads and Client practices
• Manage and conduct staffing reviews and manage staff time and attendance
• Present reports to the leadership team
• Manage and oversee practice key performance indicators (KPIs)
• Communicate client’s RCM health on a regular basis
• Performs additional projects and job duties as assigned

Competencies

1. Project Management

2. Problem Solving/Analysis

3. Ethical Conduct

4. Collaboration

5. Personal Effectiveness/Credibility

6. Communication Proficiency

7. Technical Capacity

8. Leadership

9. Strategic thinking

Supervisory Responsibility

This position does have supervisory duties

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.

Travel

This position may require some limited travel

Required Education and Experience

1. High School or Equivalent

2. 3-5 years of revenue cycle management related experience

3. Experience is supervising staff and overseeing workflow functions

4. Proven track record with KPI development and implementation

5. Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management

6. Strong understanding of various insurance carriers

7. Exceptional written, verbal, and interpersonal communication skills

8. Excellent presentation skills

9. Professional demeanor required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.