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Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

For people experiencing homelessness in Polk County, income is often the barrier to obtaining housing. The goal of the Economic Development Case Manager (EDCM) is to help clients close the gap between income and housing. The EDCM will serve clients who are currently experiencing homelessness in Polk County and who are seeking employment or seeking income to supplement their SSI. Case managers will assist clients with obtaining employment including gaining vital documents, writing resumes, and helping with transportation to interviews. Once employed, the case manager will assist clients to obtain housing in the community and work towards client self identified goals. This is a 2 year pilot project.

What You Will Be Doing

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with application process for entitlement programs.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• As appropriate, ensures that clients have access to transportation to necessary appointments, and assists with client transportation according to the PHC transportation policy.
• Uses professional discretion with client information while communicating with other agencies on behalf of clients, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.

Qualifications You Will Need to Bring

• Bachelor’s degree in psychology, counseling, mental health, human services, or related field. Four years of experience in essential functions of position may be substituted for advanced education if allowed by granting agency.
• Experience: None required for applicants with a Bachelor’s degree.
• Four years of experience in essential functions of position may be substituted for advanced education if allowed by granting agency.
• Active Chauffer’s license from Iowa Department of Transportation.
• *Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the Iowa Department of Public Health. * Must be obtained within introductory period if not current.
• Excellent customer service skills
• Effective English communication skills, written and verbal
• Contributes to a team approach to care
• Proficiency with Microsoft Word & Excel and the ability to utilize database applications
• Demonstrates attention to detail in work
• Prioritizes assigned work
• Establishes and maintains effective working relationships with a diverse group of individuals
• Interacts with others in an empathetic manner while maintaining professional boundaries
• Remains calm and works through difficult interactions.
• Must be at least 18 years of age.

Preferred Qualifications

• Six months of work or volunteer experience in human services related activities. (Will consider experience acquired while obtaining the degree)
• Work experience with vulnerable populations, including people experiencing homelessness.
• Demonstrated competency using HMIS or CareWare as applicable to department
• Working knowledge of community resources related to homelessness or HIV/AIDS in Des Moines
• Knowledge of program terminology
• Ability to effectively use HMIS or CareWare system to document all client contact
• Demonstrate language proficiency in Spanish.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $17.00-25.50. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

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