Job description
This is a Contract position for one year.
The Health Advocate helps patients advocate for their care while hospitalized at UCSF Health and works closely with patients, clinical social workers, case managers, nurses, physicians, and other care teams to elevate the patient’s voice in the inpatient care.
Sees patients in-person and virtually, helps them navigate the complexities of the health system, communicates their needs and care goals, help provides support during difficult medical decisions, and helps with appointments and discharge teaching. Follows-up post-hospitalization to mitigate preventable post-hospitalization problems.
Collaborates with clinical team members and the patient and helps provide cultural insight to help inform of care and will have a defined role on the care team but will also act as a representative of the patient.
The Health Advocate helps patients advocate for their care while hospitalized at UCSF Health and works closely with patients, clinical social workers, case managers, nurses, physicians, and other care teams to elevate the patient’s voice in the inpatient care.
Sees patients in-person and virtually, helps them navigate the complexities of the health system, communicates their needs and care goals, help provides support during difficult medical decisions, and helps with appointments and discharge teaching. Follows-up post-hospitalization to mitigate preventable post-hospitalization problems.
Collaborates with clinical team members and the patient and helps provide cultural insight to help inform of care and will have a defined role on the care team but will also act as a representative of the patient.
Department Description
The UCSF Health Experience Excellence Division is a key influencer - visioning, leading, and collaborating with UCSF Health teams to help the organization measure, understand and improve the patient and family experience of care and the staff and provider experience of work at UCSF Health.
Our team exists to drive excellence in the human experience of healthcare by advancing a culture of caring and empathy, providing evidence-based tools for improvement, and partnering with our patients, families, and the UCSF healthcare team to deliver measurable outcomes.
The Division consists of the Patient Experience Improvement, Analytics, and Engagement Strategies department which oversees UCSF Health’s patient experience improvement efforts, patient experience data analytics, and patient communications. The division also includes the following operational departments: Patient Relations, Decedent Affairs, Spiritual Care Services, Pastoral Education, Interpreter and Language Services, Volunteer Services, and Guest Screening Services.
The division consistently applies Lean principles and innovative collaborative approaches and partnerships in order to identify and implement high-quality, effective, and sustainable strategies to improve the patient, staff, and provider experience.
Our team exists to drive excellence in the human experience of healthcare by advancing a culture of caring and empathy, providing evidence-based tools for improvement, and partnering with our patients, families, and the UCSF healthcare team to deliver measurable outcomes.
The Division consists of the Patient Experience Improvement, Analytics, and Engagement Strategies department which oversees UCSF Health’s patient experience improvement efforts, patient experience data analytics, and patient communications. The division also includes the following operational departments: Patient Relations, Decedent Affairs, Spiritual Care Services, Pastoral Education, Interpreter and Language Services, Volunteer Services, and Guest Screening Services.
The division consistently applies Lean principles and innovative collaborative approaches and partnerships in order to identify and implement high-quality, effective, and sustainable strategies to improve the patient, staff, and provider experience.
Required Qualifications
- Trauma Informed Care training; if not, will obtain after hire
- Experience working with patients and families
- Experience working with populations of diverse ethnicity, gender identity, and sexual orientation
- Experience working in community-based research or experience in community-based activities (e.g., community organizing, non-profit organizations, community-based organizations)
- Proficient in ability to use discretion and maintain all confidentiality
- Proficiency in organizational and administrative skills
- Demonstrated ability to work harmoniously with colleagues as a member of the treatment team
- Ability to interface with and work well in a culturally sensitive manner with diverse communities in the context of community-based research
- Excellent communication and interpersonal skills
- The flexibility to orient and work at all UCSF Health locations
Preferred Qualifications
- Proficiency in second language: Spanish, Cantonese, Mandarin for potential work with patients with limited English proficiency
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004198 PAT NAVGTR NON-CLIN 3
Job Category
Administrative Support, Professional (Non-Clinical), Professional and Managerial, Support Services, Temporary Employment
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Contract
Percentage
100%
Appointment End Date
30-Sep-2023
Location
Parnassus Heights (SF)
Shift
Days
Shift Length
8 Hours
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