Job description
Assist customers who send an online inquiry and those that call into the store in gathering information on new and preowned inventory and schedule the customer to visit our store.
Almost everyone does their shopping online before they set foot in a dealership and the Internet Leads account for 40% + of all sales in the dealership. Those that call into the dealership are also incredibly important, so training is crucial and following the guidelines set forth to handle these hot prospects is expected.
Responsibilities
- Reach out to online prospects via phone, text, and email and stay on top of your scheduled tasks to complete as many as possible within your shift. Use guidelines set to interact with customers and maintain accurate records and continue to stay on top of "hot" prospects daily. Take inbound phone calls using set guidelines/training to assist customers and schedule a visit at the dealership. Keep track of all appointments in our Customer Service Relationship Management tool with thorough notes and track all shows, as well.
Qualifications
- Great interpersonal skills (especially on the phone), the ability to multi-task, attention to detail, flexible schedule, good typing skills and grammar.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.